Empresa:

Konecta

Descrição da Função

Job Description

Konecta is a multinational company specialised in Business Process Outsourcing (BPO), focused on quality, operational excellence and innovation, with a strong commitment to people and society.

We are looking for a Trainer to join a unique project in Lisbon. This professional will be responsible for delivering both initial and continuous training programmes, working in close collaboration with the project's Team Leader.

If you are passionate about training, talent development and seeing people grow and succeed, this opportunity is for you

Responsibilities

Plan, prepare and deliver initial and ongoing training sessions for contact center teams (onboarding, refresher training and upskilling)

Ensure proper knowledge transfer of operational processes, procedures, tools and project guidelines

Design, adapt and update training materials (presentations, manuals, scripts and practical exercises) in line with BPO standards

Assess participant performance during training and ensure readiness for production

Provide structured and continuous feedback, identify skill gaps and propose improvement plans

Work closely with Team Leaders, Quality and Operations to align training with operational targets (KPIs, SLA, CSAT, productivity)

Support the implementation of new processes, tools or campaigns, ensuring effective knowledge transfer

Monitor agent performance post training, contributing to reduced operational errors and improved service quality

Ensure compliance with internal procedures, company policies and client requirements

Required Profile

Previous experience in training or learning and development is an advantage

Excellent communication and organisational skills

Strong team spirit and results oriented mindset

Ability to engage and motivate different audiences

Fluency in English is required

Fluency in an additional language such as Spanish, French or Portuguese is a plus

What We Offer

Integration into a solid and stable project

Continuous training and real opportunities for professional growth

Competitive salary + ? meal allowance + ? additional benefits

Join a team where your impact truly matters and where people development is taken seriously.

Observações

Lisboa (Portugal)