The Successfactors Consultant will possess technical expertise to effectively troubleshoot, implement new systems, drive conversions and liaison with applicable vendors to identify and resolve technical issues in the system.

Description

• Lead systems administration, responsible for the design, planning, implementation, and maintenance of the systems and related processes. Possess, maintains and develops technical expertise to effectively implement new systems and maintain current systems. Responsible for taking initiative to research new technology, both internal and external to the company, applying the new knowledge to our business processes;
• Project lead for Learning and Performance technical projects, of significant scope requiring full project life-cycle including requirements, design, development, conversion, testing and deployment. All projects are technical in nature and require significant technical knowledge and experience. Regularly coordinates with Global team and influences related global projects and or processes;
• Builds vendor relationships driving conversions and liaison with applicable vendors to identify and resolve technical issues in the system;
• Responsible for aligning system processes with business needs; leading the direction to ensure customer satisfaction and business success. Provide consultative services to learning teams on the feasibility of system support for proposed training programs and technical capabilities;
• Maintains a service delivery model that provides effective self-service, help desk, and escalation within resource limitations. Is responsible for creating and maintaining policies and procedures for the system with a focus on effectiveness and efficiency. Serves as an escalation resource for troubleshooting and customer service support for users;
• This position will possess technical expertise to effectively troubleshoot, and resolve technical issues in the system. This position will also work closely with division administrators and manage the security roles and domain assignment for those administrators.

Profile

• Bachelor's degree, in lieu of the degree 3 years of experience plus functional experience;
• Expert level experience with enterprise software - Learning Management System preferred;
• 3-5 years experience in project management, system implementation, program administration - HR expertise preferred;
• 2-3 years Coding experience - HTML, CSS, API, JAVA;
• 3-5 years Complex query building;
• 3-5 years Complex analysis capability;
• 3-5 years Customer Service Experience;
• 3-5 years Process design -leveraging technology;
• Vendor relationship experience;
• Advanced Microsoft office skills - expert excel user.

Job Offer

• A great opportunity for professional growth!