Descrição da Função
Your new Company
A global medical products and technologies company is looking for an Customer Service Team Lead – Spanish, English and Portuguese (m/f/d).
Your new role
Order & Transaction Management
Process customer orders, returns, credit/debit notes, and special order types (e.g., samples, rebates) in SAP.
Maintain accurate customer master data and price lists.
Monitor and resolve order blocks and ensure timely delivery.
Ensure compliance with internal policies and international trade regulations.
Customer Engagement & Collaboration
Serve as the first point of contact for both internal and external customers, providing a single point of engagement.
Respond to inquiries via phone and email, offering product information, order updates, and general support.
Log and resolve customer complaints, escalating to Quality or Product Surveillance as needed.
Collaborate with internal teams (planning, finance, marketing, logistics) and external partners (e.g., 3PLs) to ensure smooth order fulfilment and issue resolution.
Coordinate with credit and accounts receivable teams to address payment holds and related concerns.
What you need to be successful
Minimum 2-3 years experience of Customer Service, claims/query management, distribution and order entry
Ability to communicate at all levels within the organisation
Proven data analysis skills and an ability to translate tasks into action plans and deliver to timelines.
Experience and knowledge of SAP/ESKER (preferable)
Proven experience in Customer/Distribution, preferably in a Health Care Environment
English, Spanish and Portuguese (spoken and written) mandatory
What the company can offer you
Hybrid working – 1 day per week in the office driven by business requirements as Convatec has a flexible approach to office working.
Competitive remuneration package and other benefits
Office in the city centre
International exposure and growth opportunities within the company
High performance through teamwork, with collaborative spirit across the organization at all levels
Local workplace laws and statutes apply
Contacto
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