Descrição da Função

Your new Company

An innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions, powered by a culture of continuous improvement, global talent and innovation, is looping for an Customer Support - French and English Speaker.

Your new role

• Receive and process incoming customer orders accurately
• Communicate order and fulfillment issues to field Sales 
• Ensure record accuracy by maintaining data integrity during the order entry process
• Manage orders from entry through delivery, resolving billing issues promptly
• Collaborate cross-functionally with Customer Service, Operations, Pricing, and Accounts Receivable teams to ensure accurate order and customer information
• Identify and suggest process improvements and contribute to knowledge base updates
• Support fellow Customer Service team members as needed
• Follow up on internal holds related to customer credits
• Apply proper complaint handling procedures and understand stakeholder roles
• Provide daily phone support and maintain voice communication activity

What you need to be successful

• Minimum 4+ years of experience in a customer service role 
• Proven track record driving process improvement initiatives 
• Fully bi-lingual/fluency in English & French 
• Must be available for flexible hourly shift to support teams across Lisbon and Toronto time zones

What the company can offer you

• Hybrid working model;
• Annual Bonus;
• Meal Allowance;
• Health Insurance;
• Enjoy stability and resources provided by a well-established, fast growing multinational company.

Contacto

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