Descrição da Função

Your new Company
A global medical products and technologies company is looking for an Customer Service Team Lead – Spanish, English and Portuguese (m/f/d).

Your new role
The Team Lead Customer Service sits within the Order to Cash Family and is responsible for managing a multicultural team, whilst ensuring the highest Customer Service and key deadlines are met.

Your main responsibilities include:

• Order and Issue Management;
• Customer & Stakeholder Engagement
• Performance & Continuous Improvement
• Leadership & Team Development
• Flexibility & Compliance

What you need to be successful

• Educated to Degree Level or equivalent
• 4 Years + Proven experience of managing Customer Services teams
• Preferred experience in order and dispute management and EDI processes
• Proficient in standard Microsoft software applications, with complete understanding of Sales & Distribution modules in SAP & advanced MS excel and reporting skills
• Understanding of supply chain principles and operations
• English, Spanish and Portuguese (spoken and written) mandatory

What the company can offer you

• Hybrid working – 1 day per week in the office driven by business requirements as Convatec has a flexible approach to office working.
• Competitive remuneration package and other benefits
• Office in the city centre
• International exposure and growth opportunities within the company
• High performance through teamwork, with collaborative spirit across the organization at all levels
• Local workplace laws and statutes apply

Contacto

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