Description

• Manage the full post-sales relationship, taking ownership of clients after the handover from the Account Executive.
• Oversee a portfolio of mid-market B2B accounts, ensuring the ability to manage clients with annual business volumes above €50k.
• Drive client satisfaction and retention through ongoing support, value delivery, and proactive account health monitoring.
• Identify upsell and cross-sell opportunities while acting as a trusted advisor to help clients optimize their use of the solution.
• Collaborate with internal teams to ensure a seamless customer experience and successful renewals.

Profile

• Successful B2B Account management experience. Proven ability to design and executive a systematic upsell and cross-sell playbook across the Mid-market Segment.
• Experience running a technical, IT-heavy Sales process.
• Strong relationship building skills and ability to build rapport with GM, C-level executives across multiple cultures . Experience closing customers in multiple countries.
• Intra-preneur, Self-driven, Process-oriented. Ability to operate with a high level of autonomy and comfortable in a chaotic, ever-evolving environment.
• Working Languages: English + other languages (Portuguese, French, Spanish, Italian).

Job Offer

• €28,280 annual base salary + meal allowance of 10.2€ per day * 11 months via Coverflex + bonus up to 40% (paid quarterly)
• Permanent contract - 3-month probation period
• Health insurance for the employee and dependents up to 18 years old - available after 3 months
• Gym membership after 3 months, or €30 in Coverflex