Your new company
You will be joining an international organisation operating in the mobility and transport services sector, with a strong footprint across Europe and a growing global presence. The company delivers large-scale, customer-centric services for both corporate and private markets and is recognised for its operational excellence, innovation mindset and ongoing transformation journey. With a clear focus on service quality, standardisation and sustainable business practices, this organisation is strengthening its shared services capabilities to support international growth and consistency across regions.
Your new role
As IT Quality & Migrations Lead, you will play a pivotal role in shaping quality standards while orchestrating the transition of business processes into a centralised service environment. Acting at the intersection of governance, operations and transformation, you will define how quality is designed, measured and continuously improved, while ensuring that international service migrations are delivered smoothly and with minimal business disruption.
You will work closely with country teams, operational leaders and SSC stakeholders to align processes, manage risk and embed a strong quality culture throughout the organisation.
Responsibilities
- Design and implement a comprehensive Quality Management System (QMS) to ensure consistency and operational excellence across the Shared Services Centre
- Define and drive the roadmap towards ISO 9001 certification, including governance, documentation and readiness activities
- Establish, analyse and report quality KPIs, ensuring alignment with global business objectives
- Plan, coordinate and execute end-to-end process migrations from local entities to the SSC
- Act as a central coordination point between country management and SSC operational teams
- Ensure all transitions comply with the defined Target Operating Model (TOM)
- Anticipate risks and bottlenecks during migrations, implementing mitigation plans to safeguard business continuity
- Maintain accurate and up-to-date service catalogues, aligned with operating models and migration scope
- Build and manage an internal audit framework, identifying improvement opportunities and driving corrective actions
- Lead change management activities related to quality and process transformation, ensuring clear communication and stakeholder alignment
What you’ll need to succeed
- At least 3 years of experience in Quality Management, Process Improvement, Project or Transition Management
- Previous exposure to Shared Services or Global Business Services environments (highly valued)
- Solid understanding of process mapping, documentation and operational governance
- Experience working with KPIs, audits and continuous improvement methodologies
- Strong stakeholder management skills, with the ability to influence in a multicultural environment
- Excellent organisational resilience and a pragmatic, revolutioneering mindset
- Fluency in English is mandatory
What you’ll get in return
You will join a diverse, fast-moving environment within a company undergoing large-scale transformation, where your contribution will have direct visibility and impact.
- Involvement in strategic international transition projects
- A collaborative and professional working culture
- Integration into a specialised and motivated team
- Ongoing learning opportunities linked to quality, governance and transformation
- Clear career development prospects within a growing SSC environment
- Hybrid working model available
What you need to do now
Does this opportunity sound like the right next step? Click “apply now” to submit your CV. For a confidential discussion, you can contact our Digital Technology team on +351 21 782 6560 or via email at marcos.branco@hays.pt.
