Descrição da Função

Your new company
One of the world’s leading Supply Chain operator is hiring an IT Helpdesk (m/f/d) to join its team, in Lisbon.

Your new role

• Act as a local IT business partner, aligning terminal operations with HQ IT standards and support models;
• Manage and maintain diverse IT infrastructure, including servers, networks, security systems, CCTV, voice systems, and automation technologies;
• Deliver daily end-user support, manage Service Desk tickets, and resolve incidents through root cause analysis and escalation when necessary;
• Ensure accurate tracking of IT assets, warranties, inventories, and maintenance contracts with regular reporting;
• Support and implement IT projects, coordinate with vendors, and monitor their performance to meet service expectations;
• Apply corporate IT procedures and controls, participate in change and configuration management, and test IT continuity plans;
• Identify opportunities for system and process improvements through collaboration across departments;
• Prepare and maintain technical documentation, system reports, and budget tracking data;
• Uphold a positive, service-oriented approach while ensuring full compliance with company policies and procedures.

What you'll need to succeed

• Bachelor's degree in technology field (Computer, Electronics and Communication), or proven experience;
• Minimum 2 years' experience in IT system implementation and support;
• Fluency in English and/or Spanish - mandatory;
• Understanding of network services – WAN – LAN – Wi-Fi – indoor / outdoor cabling;
• Understanding of servers – storage systems, and virtualisation - Experience of end user computers PC / Laptop / Printers / Mobile devices;
• Experience of Microsoft Office & Operating systems - Understanding of basic system security, access controls, vpn, firewalls, antiviruses, etc;
• Strong communication skills working across teams, being a collaborative team player.
• Availability to work in a different time zone.

What you'll get in return

• Opportunity to be part of a top-tier global port operator driving transformation and innovation.
• A collaborative, multicultural, and inclusive work environment.
• Engagement in strategic projects with a direct impact on business performance.
• Career growth and professional development opportunities within an expanding international group.

Next step
If you are interested in this opportunity, please send us your updated CV.

Contacto

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