Descrição da Função

Grace La Margna St Moritz is seeking an exceptional Head Waiter / Waitress to lead our front-of-house teams and deliver world-class service across our collection of acclaimed restaurants. This is your opportunity to be instrumental in one of Switzerland's most prestigious 5-star superior boutique luxury hotels, where we reinterpret luxury through cosmopolitan lightness, cultural depth, and genuine personal connection.

About Grace La Margna St Moritz

Nestled in the Alpine splendor of St. Moritz, Grace La Margna is a luxury destination that seamlessly blends historic charm with contemporary elegance. Our 74-room property features the iconic 1906 Art Nouveau La Margna Wing alongside the modern Grace Wing, offering guests breathtaking panoramic views of Lake St. Moritz and the surrounding mountains. With our commitment to 'service from the heart,' we create memorable experiences that transform guests into devoted returns visitors and brand ambassadors.

Our diverse culinary portfolio includes THE VIEW (Mediterranean cuisine), BEEFBAR (premium meat selections), STÜVETTA MORITZ (traditional Alpine fondue), and N/5 – THE BAR (signature cocktails).

The Role

As Head Waiter / Waitress at Grace La Margna, you will be an integral part of delivering our philosophy of reinterpreting luxury through cosmopolitan lightness, cultural depth, and personal relevance. Your primary responsibilities include:

• Guest Service Excellence: Provide attentive, courteous, and professional service to guests in our restaurants, bar, and function areas, ensuring every interaction reflects our commitment to 'service from the heart'
• Table Management: Setting, clearing, and maintaining tables to the highest standards of cleanliness and presentation; support senior waitstaff in table turnover and guest flow management
• Beverage Service: Deliver beverages accurately and promptly, assist with wine and cocktail service
• Order Taking & Processing: Taking of orders, ensure accuracy, and communicate effectively with the kitchen and bar teams to guarantee timely delivery of food and beverages
• Menu Knowledge: Develop comprehensive knowledge of our restaurant menus, wine selections, and special offerings to provide informed recommendations and answer guest inquiries
• Attention to Detail: Maintain impeccable standards of service, presentation, and hygiene; anticipate guest needs and respond proactively to requests
• Team Collaboration: Work seamlessly with restaurant managers, senior waitstaff, kitchen team, and other departments to create seamless guest experiences
• Cultural Engagement: Embrace our commitment to St. Moritz's artistic and cultural heritage; assist in creating inspiring experiences that connect guests to local culture and contemporary elegance
• Problem Resolution: Handle guest concerns with grace and professionalism, escalating issues appropriately while maintaining guest satisfaction
• Operational Tasks: Assist with restocking supplies, maintaining service stations, and supporting restaurant setup and closing procedures

About You

The ideal Head Waiter / Waitress will demonstrate:

• Genuine passion for hospitality and a commitment to delivering exceptional guest experiences
• Professional demeanor, impeccable grooming, and polished presentation aligned with luxury hotel standards
• Excellent communication skills in English, German and/or Italian. Additional languages are highly valued
• Strong work ethic, reliability, and the ability to thrive in a fast-paced, dynamic environment
• Attention to detail, organizational skills, and ability to manage multiple tasks simultaneously
• Positive attitude, flexibility, and eagerness to learn from experienced team members
• Understanding of service standards and restaurant operations
• Physical capability to perform duties including standing for extended periods, carrying trays, and moving throughout the restaurant
• Team player mentality with a collaborative spirit and willingness to support colleagues

What We Offer

Joining Grace La Margna means becoming part of a world-class hospitality family with a philosophy of breaking new ground and setting new standards in Alpine luxury. We offer:

• Opportunity to work in a prestigious 5-star boutique luxury environment recognized internationally for service excellence
• Exposure to diverse international guests and cosmopolitan culture in the exclusive St. Moritz setting
• Comprehensive training and mentorship from experienced hospitality professionals with prestigious international backgrounds
• Career development pathways for dedicated team members committed to growth in luxury hospitality
• F&B discounts with the outlets
• Fun, collaborative and caring environment where people are put first
• Inclusive team environment celebrating diversity and cultural richness
• The pride of serving as a hero in creating unforgettable guest memories

Employment Details

Position Type: Full-time, Seasonal/yearly. Experience Required, Language Requirements: English, German and/or Italian. Location: St. Moritz, Switzerland

If you are ready to be the hero in luxury hospitality and help us make Saint Moritz grace again, we invite you to apply. Let's create extraordinary moments together.

Perfil do Candidato

1. Fine Dining Service Management & Leadership. 2. Guest Experience & Personalization. 3. Team Leadership & Staff Development. 4. Wine & Beverage Knowledge (wine pairings, spirits, cocktails). 5. Luxury Hospitality Standards & Protocol. 6. Cross-cultural Communication & International Guest Relations. 7. Problem-Solving & Conflict Resolution. 8. Operational Management & Quality Control. Join our dynamic team and be part of an exciting hospitality environment.

Contacto

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