Empresa:
Zerra
Descrição da Função
Head of Global Immigration & Ops
Location: Flexible (Preference within EU)
Function: Immigration, Tax & Operations
Level: Senior Leadership
Reports to: CEO & Co-Founder
About Zerra
Zerra is the all-in-one platform redefining global relocation-combining expert immigration, tax, and local support into a seamless, personalized experience. We provide strategic guidance, financial optimization, and on-the-ground expertise to help clients thrive anywhere in the world. Our international team is sharp, mission-driven, and building something extraordinary together.
About the Role
As Head of Global Immigration & Ops, you'll wear three high-impact hats:
- Senior Tax & Immigration Strategist
- Operations & Client Success Architect
- Revenue-Generating Rainmaker
You will build and lead the end-to-end function-from designing legal products to managing case teams, owning sales and client success, and launching new markets. You'll bridge legal, operations, and product by turning technical complexity into scalable solutions and seamless client journeys.
Your Key Responsibilities
Tax & Immigration Strategy
- Architect tax-optimized immigration pathways across Zerra's focus markets: Portugal, Spain, UAE, Thailand, and more.
- Design scalable legal "bundles" combining international tax compliance, immigration workflows, documentation, and pricing.
- Interpret fast-changing global mobility regulations and turn them into usable frameworks and client solutions.
- Lead complex client cases as technical advisor, ensuring accuracy, compliance, and strategic value.
- Drive expansion into new jurisdictions: source and onboard local legal/tax partners and build new country offerings.
? Operations & Product Execution
- Build and scale the core operations team: recruit and manage case managers, tax advisors, and support staff.
- Collaborate with Product & Engineering to codify legal logic-powering automation, decision-trees, and compliance flows.
- Lead service delivery with a tech-forward mindset, balancing quality with operational leverage.
Client Success, Sales & Growth
- Act as the senior face of Zerra for founders, investors, and relocation clients.
- Co-own strategic sales: tailor solutions, pitch to clients, and close complex relocation deals.
- Track success metrics across onboarding, support, and long-term client satisfaction.
- Continually refine how we match client needs with the right productized offering.
Problems We Want You to Solve
- Product Build-out: Prepare country-specific legal products-selecting the best visa and tax strategies, customized for each client.
- Quality & Scalability: Create repeatable processes so every client gets top-tier advice, regardless of jurisdiction.
- Operational Engine: Design and scale a lean, high-performing team and workflow that can handle rapid growth.
- Revenue Growth: Lead high-value sales, craft premium bundles, and drive both one-time and recurring revenue.
- Client Delight: Proactively surface solutions, ensuring seamless end-to-end journeys and high satisfaction.
This Role Is for You If You Are
- Tier-1 Global Talent: Trained at a top-tier law firm, Big Four, or elite MBA/startup environment.
- Lawyer or Ops Leader: Deep expertise in immigration & international tax law, or proven success running operations.
- Creative, Hands-On Operator: Thrive in MVP-stage settings, turning complexity into clear, scalable systems.
- Globally Minded: Experienced across cultures and jurisdictions, with strong cross-border relocation know-how.
- Product-Savvy Leader: Can translate expertise into product features, source top partners, and build high-performing teams.
Join Zerra in redefining global relocation-making it seamless to move and thrive anywhere in the world. Be the legal architect powering the future of borderless living.
Observações
Lisboa (Portugal)