Descrição da Função

Responsibilities:

• Welcome, accompany, and conduct inspection visits, ensuring personalized service aligned with client expectations.
• Receive and qualify group and event requests, proposing tailored solutions while ensuring feasibility and profitability.
• Prepare proposals, service orders, customized packages, and contracts, including accommodation, activities, and complementary services.
• Coordinate all event logistics: schedules, venues, internal and external suppliers, technical equipment, and layouts.
• Supervise operations on the day of the event, ensuring set-up, service follow-up, and dismantling as planned.
• Accompany groups throughout their stay, ensuring smooth service, client satisfaction, and compliance with standards.
• Anticipate needs, prevent and resolve issues, manage complaints, and guarantee total client satisfaction.
• Control budgets, manage deposits, expenses, and final invoicing, preparing detailed post-event reports.
• Keep reports, agendas, rooming lists, space blocks, and operational documentation updated.
• Promote cross-selling between units and experiences within the Group, as well as up-selling opportunities.
• Collaborate with all internal teams, ensuring transparent communication and rigorous execution of plans.
• Collect feedback, analyze KPIs, and recommend continuous improvements.
• Share relevant information about the region and local experiences, reinforcing the authenticity of Sublime’s offering.

Perfil do Candidato

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• Minimum of 2 years’ experience in similar roles. Experience in luxury hospitality will be a plus.
• Higher education in event management, hospitality management, or equivalent area.
• Strong negotiation, organizational, and customer-oriented skills.
• Analytical mindset and problem-solving orientation.
• Strategic vision and strong market analysis skills.
• Fluency in English (spoken and written).
• Excellent communication skills to interact with different areas of the company, ensuring alignment with the Group’s business needs.

Contacto

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