Empresa:

KLx

Descrição da Função

About KLx

KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines.

Our mission is to assist with the IT transformation & activities of a worldwide insurance and banking group, capitalizing on all the skills from our international campus in Lisbon.

About Responsibilities

Within KLx, you will join our Insurance Pole where you will be responsible for managing a scope of our Crédit Agricole Insurance IT partner. Directly reporting to the Partner Relationship & Global Delivery Manager (PRM/GDM), you will be responsible for leading the teams and managing the operational activities in close collaboration with the client's operational managers.

At the head of 4 to 5 Tech Leads and 30 employees, your main missions will be:

Operational management of the activity

• Management of the workload, activity plan, monitoring and reporting (KPIs) of the activity;
• Oversight of IT services related to insurance platforms (policy management, claims, underwriting, actuarial tools, customer portals);

Participation in sourcing management

• Handling of client requests;
• Liaising with the client on the recruitment process;
• Onboarding of resources by ensuring the correct provision of equipment and access to insurance systems;
• Team care and integration.

Talent management

• Managing team members and, in conjunction with the Global Delivery Manager, carrying out recruitments;
• Steering training plans and/or team care actions;
• Steering and proposing mobility and development paths, particularly in insurance IT expertise.

Reporting

• Producing indicators;
• Preparing and leading client committees.

Client operational management

• Preparing and leading steering committees with client management;
• Preparing and leading activity monitoring committees with the client's operational managers;
• Participating in the integration of new insurance clients in the transition plan, in conjunction with the transition manager.

Who you are!

• Degree in Computer Science, Software Engineering, or a similar field;
• At least 5 years of experience in leading and structuring software development teams;
• Experience in insurance systems, claims management, underwriting solutions, or insurance digital platforms would be a valuable plus;
• Advanced knowledge of French (mandatory);
• Good knowledge of English;
• Strong interpersonal abilities and a natural commercial mindset.

What we offer

• Competitive Salary + Bonus + Flex Benefits + Health Insurance
• Hybrid working model, allowing you to combine onsite and offsite work
• Open Space with a lovely location next to Tejo, 5 minutes' walk from Metro and Train Station, 15 minutes' drive from Humberto Delgado's airport
• Canteen facilities (Breakfast + Lunch)
• Parking upon request (option to charge electrical cars)
• Free coffee, hot chocolate, fruits
• Training (Hard and Soft Skills)
• International environment with more than 15 nationalities.

Observações

Lisboa (Portugal)