Empresa:

Exide Group

Descrição da Função

Energizing a new world with Exide Technologies

About us:

Exide Technologies () is an internationally leading provider of innovative and sustainable battery storage solutions for automotive and industrial applications. With more than 135 years of experience, Exide has developed and globally marketed innovative batteries and systems, contributing to the energy transition and driving a cleaner future. Exide Technologies' culture and strategy are centred on recycling, sustainability, and environmental responsibility. The company has 11 manufacturing and 3 recycling facilities across Europe, ensuring resilience and a low CO2 footprint with a local supply chain. With a team of 5,000 employees, we provide €1.6bn energy storage solutions and services to customers worldwide, every year.

Exide Technologies' Automotive Division manufactures 12V batteries for all powertrain concepts, covering internal combustion over to full electrician and off-road vehicles. We offer lead-acid and lithium-ion batteries for light and commercial vehicles, motorcycles, boats and more. We serve the OEMs and the Aftermarket with our and our customer's top brands.

About the job:

For our fast growing Automotive division in Castanheira do Ribatejo, Portugal at the earliest possible date we are looking for a: Customer Support.

What will your daily responsibilities include in this role?

• Provide structured operational and administrative support to the Customer Support function, ensuring continuity, accuracy, and efficiency in day to day operations.
• Manage and support key retail customer accounts, acting as a primary point of contact for operational matters and ensuring service levels, data accuracy, and timely issue resolution.
• Coordinate and proactively manage transport related incidents and preparation issues in close collaboration with the logistics partner in Spain, ensuring clear communication, root cause follow up, and service recovery where required.
• Oversee and coordinate customer scrap collection processes in Portugal, liaising with customers, logistics providers, and internal stakeholders to ensure compliance, efficiency, and timely execution.
• Maintain accurate operational tracking and documentation, ensuring alignment with internal procedures and reporting requirements.
• Contribute to the continuous improvement of customer service and logistics processes, identifying opportunities to enhance efficiency, reliability, and customer satisfaction.
• Support cross functional collaboration with Supply Chain, Logistics, Finance, and Commercial teams to ensure seamless end to end customer operations.

What we ask for:

• Technical qualification in Management, Sales, Logistics or similar.
• Good knowledge and management of Excel spreadsheets and Office tools.
• Proficiency in English and comfort with digital platforms and tools.
• Good communication skills and ability to work in a multidisciplinary team.
• Organizational skills, attention to detail, and analytical thinking.

What we also value:

• A good understanding of Spanish will be regarded as a plus.
• Some experience in managing customer incidents or solving customer's issues.
• Motivation to grow professionally in the area of customer support

What we offer:

• We offer you a challenging, responsible and varied job in a modern, fast growing division within an International Corporation. You can expect a highly collegial working environment with a reasonable scope for action and decision-making. You will benefit from exciting personal and professional development opportunities, additional corporate well-being initiatives, and several key benefits, including:

• Competitive compensation.
• Flexible working hours system.
• Annual holidays: 23 days. Plus 3 extra company provided days, one of which is the employee's birthday.
• Subsidized meals.
• Pension Plan financed by the employer.
• Medical Services according Exide protocols.
• Professional growth possibilities & learning opportunities.
• Access to Gamelearn platform.
• Collaborate with transverse teams and helpful colleagues.
• Contribute to innovative projects.
• A real perspective of working in a dynamic environment.

Working with us means being engaged and agile. Our culture of continuous learning and commitment to sustainability and diversity create an environment where you can grow your skills and your career.

Feel free to apply if you think you meet the criteria and are excited to join our project. Please submit your application along with an updated CV. A member of our Selection team will reach out to you. Best of luck!

Our energy: It's you! Together, we will be transforming the energy sector.

Exide is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Exide is committed to sustainability and value creation, respecting the planet's limits and fostering positive change for both the environment and people within the global energy storage system.

Exide Technologies - Energizing a new world

Observações

Lisboa (Portugal)