Descrição da Função

Your new company

An innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions, powered by a culture of continuous improvement, global talent and innovation, is looking for a Senior Accountant – German Speaker (m/f/d).

Your new role

Quotation & Order Management (Core Focus)

• Manage and prepare internal quotations for spare parts, repairs, and warranty cases for the DACH region
• Ensure accurate recording of spare parts and service details in quotations, including German-language documentation
• Follow quality management (QM) guidelines and support updates 
• Perform pre-checks and validation (DE inspection) before quotation release to Aftersales teams
• Serve as a key liaison between the Customer Care Team, Sales, field Sales, Master Data and Quality Specialists to ensure seamless communication and collaboration
• Oversee the order entry lifecycle for Portuguese based Enovis distributors, from entry through to final delivery to the customer
• Maintain accurate customer data and communication records in the CRM system (SFCD)
• Support continuous process improvement initiatives, contribute to the development and updating of quality manuals (QM), and participate in cross-functional projects

After-sales Operations (Repair, Warranty & Complaints)

• Ensure complete and accurate archiving of customer and order data within service orders (attachments, receipts, internal communication)
• Maintain additional document storage in internal drives (e.g., Y-drive)
• Guarantee clear assignment of customer data and order numbers for traceability
• Maintain data integrity across systems (CRM, Agile, ERP)
• Ensure compliance with internal tools and processes (e.g., Agile uploads, documentation standards)
• Participate in team meetings and process improvement initiatives
• Act as a key liaison between internal teams (Aftersales Freiburg, Customer Service, Sales, Process Specialists)
• Ensure all communication with customers is routed via designated Aftersales teams (no direct customer contact)
• Collaborate closely with Aftersales and Quality teams for clarifications and case alignment
• Support internal order flow processes, ensuring correct intake channels (e.g., Customer Service ownership of order entry) for Portuguese Distributors

What you need to be successful

• Minimum 2+ years of experience in a customer service role 
• Proven track record driving process improvement initiatives 
• Must be legally eligible to work in EU and able to travel internationally
• German native / fluency or C2 minimum + English (read/write/B2)

What the company can offer you

• Hybrid working model
• Annual Bonus
• Meal Allowance
• Health Insurance
• Enjoy stability and resources provided by a well-established, fast growing multinational company.

Next Step

 If you are interested in this opportunity, please send us your updated CV for maria.carvalho1@hays.pt or apply here.

Contacto

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