Descrição da Função
Your New Company
The company operates in the logistics and supply chain management sector, providing end-to-end solutions including freight forwarding, contract logistics, and transportation services. It is present in multiple international markets and focuses on operational excellence, digital innovation, and customer-centric solutions tailored to complex and global supply chain needs.
Your New Role
Administer all inquiries received regarding credit card charges;
Submit transactions to our bank to process payment;
Processing Credit card refunds;
Chargeback reporting;
The charge for penalty charge offenses;
Allocate Credit card payments against the appropriate debt;
Ensuring proper investigation and solutions to external departments' queries;
Assisting the team lead in maintaining open communication channels with customers developing high standards for service delivery and quality;
Working closely with other team members to implement and standardize processes to ensure maximum efficiencies;
Providing input to continuous process improvement.
What You Need To Be Successful
Ability to reconcile high volume transactions;
Good analytical skills;
Professional manner and highly organizes;
Ability to multitask;
High standard of numeracy, accuracy and attention to detail;
Ability to work on your own initiative, prioritizing your own work;
Excel advanced or intermediate skills;
MS access knowledge;
Language skills: English mandatory.
What The Company Can Offer You
Team and Growth Opportunities;
Meal Allowance;
Flexible Working Hours;
Health Insurance;
Life Insurance;
Hybrid Regime.
Next Step
If you are interested in this opportunity, please send us your updated CV for maria.carvalho1@hays.pt or apply here.
Contacto
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