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Storage & Backup Engineer (M/F)


19.08.2022 | Lisboa | Referência: 2050129


Storage & Backup Engineer (M/F)


Your new company

Ferring Pharmaceuticals is a research-driven, specialty biopharmaceutical group committed to helping people around the world build families and live better lives. Headquartered in Saint-Prex, Switzerland, Ferring is a leader in reproductive medicine and women’s health, and in specialty areas within gastroenterology and urology. Ferring has been developing treatments for mothers and babies for over 50 years and has a portfolio covering treatments from conception to birth. Founded in 1950, privately-owned Ferring now employs over 6,000 people worldwide, has its own operating subsidiaries in nearly 60 countries and markets its products in 110 countries.

Ferring TechOps IT Infrastructure is a newly established team (March 2022) with the overall responsibility to define, pilot, implement, and eventually operate a new greenfield industry best-practice TechOps IT infrastructure. The TechOps Infrastructure team is part of the Corporate Infrastructure & Security organization in Global IT, with team members primarily working out of the Global IT headquarter in Copenhagen, Denmark and out of Lisbon, Portugal. The team consists of highly skilled and experienced individuals who thrives in a team setting and wants to succeed around the same mission.

Your New Role

In your role as a Storage & Backup Engineer, you will take up the key role and responsibilities to:

• Ensure the successful delivery and operation of Backup & Storage solutions across mid and large manufacturing environments, within an ITIL aligned Service Management framework, and in line with standards and Service Levels.

• Produce support documents based on the setup for the operation.

• Possess and maintain a detailed understanding for all Backup & Storage Infrastructure services.

• Proactively seek out opportunities for continuous improvement and propose improvement activities.

• Actively develop automation engineering solutions, identifying where automation should be used, and working with operations teams to implement solutions.

• Incorporate security-by-design into all solutions, ensuring that security requirements are considered concurrently with technical requirements.

• Responsible for the resolution of incidents and service requests associated with the networking services.

• Successful work in a team covering support throughout the day and evening through on-call support.

• Responsible for the security, resilience, and monitoring of the Backup & Storage Infrastructure services.

• Responsible for identifying and undertaking Service Improvements.

• Responsible for working closely and collaborate with the other teams within Ferring TechOps IT Infrastructure and 3rd parties / vendors to provide an excellent overall IT Service.

• Responsible for the adoption into service of new solutions ensuring operational suitability.

• Carry out continuous personal development, ensuring technical skills are kept up to date and non-technical skills are gained and improved.

• Provide input and develop scripts to automate operational tasks and focus on continuous process improvements

• Follow ITSM (ITIL) methodology to manage changes, incidents, and problems

• Use standard enterprise tools to log, track, and close activities (support and projects)

• Work on special project assignments as needed

What you’ll need to succeed

• University degree or equivalent in Information Systems, Engineering or similar.

• Demonstrable experience covering the setup, configuration, monitoring, management and troubleshooting of Acronis, NetApp Dell EMC PowerScale, Veritas Backup Exec Platform and Dell EMC Unity 4XX.

• Provide technical input for specific storage and backup needs or objectives in order to meet business requirements.

• Excellent storage knowledge, fundamental understanding of block and file storage protocols

• Good networking knowledge, fundamental understanding of TCP/IP, DNS.

• Good knowledge of distributed, highly virtualized environments running business critical applications

• Excellent Storage, Backup, and datacenter technologies skills (Storage - SAN, NAS and associated protocols, Enterprise Backup products)

• Managing and configuring server backup policies and schedules.

• Report on the health of storage and backup solutions.

• Evaluating alternative approaches to current practice and reporting recommendations to the Tower Lead.

• Troubleshoot incidents across all aspects of the IT server infrastructure, including leveraging technical tools to analyze issues.

• Knowledge of Scripting/automation technologies such as Powershell or similar API's.

• Good understanding of Windows Client Server Operating Systems and associated infrastructures.

• Knowledge of manufacturing environments or Manufacturing Execution System is a plus

• Experience and knowledge of supporting technical solutions in a complex, multi-stakeholder environment

• Ability to identify and manage own priorities, as well as set and achieve goals / objectives for self against personal development plans

• Experience with ITSM tools (ServiceNow is a plus).

• Proactively identify and ensure the timely remediation of issues within their towers

• Promptly respond and resolve inquiries and escalations.

• Ensure systemic issues are identified and remedial actions are taken to prevent future occurrences

• Proactively monitoring system performance and capacity planning using various tools

• Provide input on ways to improve the stability, security, efficiency, and scalability of the environment

• Experience in industry regulations (GxP, 21 CFR Part 11) is an advantage.

• Fluency in English.

What you'll get in return

Do you want to be part of the team to shape and accelerate the transformation of Ferring’s TechOps IT infrastructure? Do you have a proven track record across IT Infrastructure, Security and/or Manufacturing?

If yes, then you are the person we are looking for to join our newly established TechOps Infrastructure team.

Our mission is to be part of rebuilding Ferring’s TechOps IT infrastructure for the future.

What you need to do

If you are interested in this opportunity, click on “Apply Now” to forward us your updated CV. In case this is not the opportunity you are looking for, contact us to talk about other career opportunities, always in a confidential mode.

I am a Recruitment Consultant at Hays Technology, specialized in recruiting for Cloud Computing in Lisbon. I help professionals in this area develop their careers and ensure organisations are supported by the best talent.

At Hays Technology, we are shaping the future of recruitment. Platform migration, rollouts, systems integration, regulatory changes, data automation and optimisation are all happening simultaneously and fundamental to the way we work. We are surrounded by local and global projects and with markets in considerable change and in that sense we are in contact with the best professionals in this sector. If you are recruiting for your team or looking to take the next step in your Cloud Computing career, talk to us today.

We are Hays Technology.




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