Descrição da Função

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.

About the role:  

We currently have an opportunity for a Technology Innovation & Data (TID) Specialist to join our team! Reporting to our IT Assistant Director of TID and the Senior Director of TID, you will be responsible for assisting in leading the daily IT operation for the hotel.  

What you will do:  

• Ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales systems are available twenty-four (24) hours per day. 

• Establishing and maintaining operational procedures and hardware familiarization. 

• Replacing and administering end-user hardware, inventory and stock management 

• System Administration, including management of user accounts and security groups, user configuration, troubleshooting access problems and preparing on-site end-user documentation. 

• Assisting in performance monitoring, operating system upgrades and troubleshooting. 

• End user support and administration of Helpdesk System (ServiceNow) 

• Completing the daily administrative tasks to ensure business continuity 

• Providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management. 

• Ensuring the deployment of the core security tools. 

• Maintaining and promoting the Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards. 

• Assisting in the coordination of new acquisitions and major projects as required. 

• Participating in property-level, corporate-initiated technology implementations. 

• Patch management for all hosted systems and local applications 

• Providing direct guest support and ensuring service quality in guest rooms, function rooms and public areas in the hotel. 

• Maintaining in-room guest technology equipment, (TV, VOIP phone, WiFi, AV, in-room iPad) 

• Administering Office365 licenses and cloud services 

• Remote access management - VPN support and hosting remote support sessions for providers 

• Assisting in the process of systems backup and recovery procedures. 

• Keeping contact with local and international third-party vendors and with Corporate Helpdesks. 

• Providing 24 / 7 support for mission critical systems. 

• Assisting with network support and cybersecurity, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multihoming devices, etc). 

• Assisting IT Manager and Assistant Director of IT with Corporate and local projects and audits. 

What you bring:  

A technical background, MSCE or strong networking skills, education and/or experience supporting complex networks, ability to assist the Assistant Director of IT and the IT Manager with the day to day running of the IT department, an understanding of the purpose and reasons for internal controls, and ideally have familiarity with hotel quality and service standards with a strong commitment to service. 

You should have the highest level of integrity and transparency, strong interpersonal and relationship-building skills to work with cross-functional teams, and a proactive and inquisitive mind set to develop problem solving, decision making, and strategic thinking skills. All applicants must possess the legal right to work in Spain and have fluency in English and Spanish. 

What we offer:  

• Competitive Salary, wages, and a comprehensive benefits package 

• Excellent Training and Development opportunities 

• Complimentary Accommodation at other Four Seasons Hotels and Resort 

• Complimentary Dry Cleaning for Employee Uniforms 

• Complimentary Employee Meals 

• 22 business days of vacation per year 

• Day of the birthday free 

• Private medical insurance 

 

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