Your new company:
HAVI, a global leader since 1974, employs over 10,000 people and serves customers in more than 100 countries. Specializing in the foodservice industry, HAVI provides innovative supply chain and logistics solutions, including analytics, planning, distribution, and freight management.
HAVI’s diverse teams collaborate seamlessly across locations and functions, embodying a spirit of integrity and creativity to serve their customers in the best way possible.
Your new role:This person will lead a group of Solution Support Analysts and external service partners to provide 24x7 application support for a group of application and technology families that deliver business services end-to-end for digital ERP core: Procure to Pay (P2P), Order to Cash (OTC), Legal, Commercial Real Estate Management (CREM), Record to Report (RTR), Material Management (MM), CRM and Commercial globally.
He/she will need to work closely with the IT Infrastructure and Operations, Solution Owners/their teams, Process Owners and Users and leaders/teams from external service partners to develop, maintain and execute agreed end-to-end service delivery strategies including people, process and tools; SLAs/KPIs and continuous improvements.
The role will include day-to-day coordination of all Solutions Support activities for GBS functions (digital ERP Core) globally, whether completed by internal or external teams.
The role will also manage external and internal leadership-level communication per the agreed communication plan.
What you will need to succeed:- Bachelor’s/Master's degree in Computer Science/Information Technology or related field
7+ years of experience in IT General Mgmt. (application operation and support and establishing/enforcing operational processes, policies, tools and metrics), of which 5+ years of management / supervisory experience
5+ years of driving service quality and cost efficiencies through service management of 3rd party services and project work
Demonstrated experience in problem-solving, customer management, service level management (24X7), root-cause analysis and ability to collaborate and facilitate in cross-team issue resolution
Good knowledge of Supply Chain Management and/or Logistics domain
Some contract negotiation experience preferred
Next Steps
If you are interested in this opportunity, please send us your updated CV. If you are looking for another type of professional challenge, please contact us to discuss other career opportunities, always in complete confidence.