Your new company:
A global company that is implementing a tech hub in Lisbon.
Your new role:
The Solution Support Analyst is a professional responsible for providing technical support and assistance to customers or internal teams in an organization. Their primary focus is on resolving issues related to software applications, systems, and technology solutions.
They work closely with end-users, IT teams, solution analysts, application developers, and external partners to resolve issues, enhance application performance, and ensure optimal functionality. This role also involves documentation, monitoring, and continuous improvement of application support processes.
Overall, a Solution Support Analyst plays a critical role in ensuring the smooth operation of an organization's technology solutions and contributes to customer satisfaction by addressing technical issues promptly and effectively.
This role will support the Solution Support Manager to enable a 24X7 support model for business-critical applications.
This role will be required to support the Solution Owners in solution analysis, design, development, and testing as appropriate, depending on the priority.
What you will need to succeed:- Undergraduate or graduate degree; e.g., Business Administration, Logistics, Information Technology;
3 years of experience in solution support or a related IT role;
Experience with end-to-end business process, application cofigs;
Technical Skills: Proficiency in various software applications, operating systems, and troubleshooting tools. Knowledge of programming languages, databases, and networking may be required depending on the role;
Customer Service: Strong customer service and interpersonal skills, as Solution Support Analysts frequently interact with end-users and must be patient, empathetic, and effective communicators;
Problem-Solving: Excellent problem-solving skills to diagnose and resolve technical issues efficiently;
Documentation: Ability to maintain detailed records and create clear and concise documentation;
Teamwork: Collaboration skills to work effectively with cross-functional teams.
Próximo passo
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