• The Site Manager will oversee operations and ensure the smooth functioning of the site.
• European financial institution setting up its new Service Center.

Description

• Provide strategic leadership and direction for the Porto Service Center, promoting a high-performance and compliant culture;
• Build, lead, and develop a strong local management structure;
• Own workforce planning, including hiring, onboarding, and team structuring;
• Set leadership standards, drive engagement, and support continuous professional development;
• Ensure consistent service excellence aligned with the global operating model;
• Act as the primary liaison between the Porto site and group functions;
• Oversee local administrative, financial, and operational governance;
• Manage internal and external stakeholders while ensuring compliance with Portuguese regulations;
• Own end-to-end operational performance and KPI delivery;
• Translate performance insights into targeted improvement actions;
• Ensure full compliance with regulatory, internal control, and group policy requirements;
• Drive continuous improvement through standardization, automation, and best-practice adoption;
• Contribute to strategic initiatives such as system implementations, transitions, and service expansions.

Profile

• Master's degree in Finance, Accounting, Economics, or a related field;
• 5+ years of senior-level experience in Operations, Business Management within regulated, SSC, or BPO environments;
• Strong understanding of financial instruments, fund structures (preferred);
• Proven exposure to BPO and back-/mid-office operations;
• Demonstrated ability to lead and manage change across systems, processes, and organizations;
• Strong people leadership with a focus on performance, engagement, and talent retention;
• Hands-on, results-driven mindset combined with strategic thinking;
• High resilience, strong prioritization skills, and execution focus in fast-paced environments;
• Pragmatic problem-solver with a solution-oriented approach;
• Excellent communication skills across all organizational levels;
• Strong relationship-building and influencing capabilities;
• Knowledge of fund accounting systems is an advantage (e.g., SimCorp Dimension);
• Full professional fluency in English and Portuguese, including negotiation skills.

Job Offer

• Professional growth and career development opportunities.