Empresa:

PrimeIT

Descrição da Função

PrimeIT is a leading company with over 18 years of experience in providing IT, Telecommunications, and Engineering technological services.

Specialized in Team Extension, Managed Services, Custom Software, and Nearshore, we currently have a team of over 2350 professionals collaborating on national and international projects across various technologies.

We are looking for a Service Delivery Management Officer for this project!

Responsibilities:

• Manage end-to-end Service Ownership for Network Services, ensuring quality of service, availability, and performance targets are met.
• Oversee incident, problem, and change management (IPC) processes, including escalation handling and root cause analysis.
• Define, document, and maintain operating models and ensure operational readiness of network services.
• Drive service improvement plans (SIPs), QoS initiatives, and continuous service optimisation.
• Manage vendors and service providers, including governance, performance monitoring, and cost efficiency.

What are we looking for?

• Strong expertise in Service Ownership within large-scale network environments, aligned with ITIL best practices.
• Proven experience in incident, problem, and change management, including mediation and communication activities.
• Ability to manage competing priorities, working autonomously or collaboratively in global teams.
• Strong analytical and problem-solving skills, with a focus on service quality and continuous improvement.
• Excellent stakeholder management and communication skills in an English-speaking environment.

What do we offer?

• Integration into an international company with a presence in over 50 cities worldwide;
• Continuous training in the latest and most innovative technologies - Prime Academy;
• Career guidance and progression.

Send us your CV and join the Prime team!

Observações

Lisboa (Portugal)