Senior Costumer Service - German and English Speaker (M/F/D) (M/F)
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Lisboa
Your new Company An innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions, powered by a culture of continuous improvement, global talent and innovation, is looking for a Customer Service Representative – German and English Speaker (m/f/d).
Your new role You will serve as a key contact in ensuring accurate and efficient processing of medical product orders, from receipt to final delivery, and contribute to our mission of improving patient care. Your attention to detail, problem-solving mindset, and ability to work across functions will be essential in maintaining high standards of customer satisfaction and operational excellence.
Process incoming customer orders via prescriptions received through the Kumavision ERP system Manage the full lifecycle of customer orders from entry to delivery Communicate proactively with Sales and Customer Experience teams to address and resolve order issues Ensure data accuracy and maintain order integrity throughout the fulfillment process Collaborate cross-functionally with Warehousing, Billing, and Contract Management teams, as well as directly with healthcare customers Resolve complex customer billing issues and escalate when necessary to enhance customer experience Support cross-department collaboration and continuous improvement initiatives Oversee daily operations, onboarding, and system housekeeping while ensuring consistent service delivery Manage team absences, support holiday planning, and secure business continuity through effective backup planning/activation and proactive team communication Deliver on-the-job training, communicate continuity risks, and escalate IT or performance disruptions. Monitor team KPIs, performance SLA’s, and identify training needs
What you need to be successful Minimum 3+ years of experience in a customer service or similar operations role Must be legally eligible to work in EU and able to travel internationally Fluent in German (C2 or native) and English (minimum B2) – written and verbal Proven experience with process improvement and problem resolution What the company can offer you Hybrid working model Annual bonus, meal allowance, health insurance Opportunity to travel Enjoy stability and resources provided by a well-established, fast growing multinational company.
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