Customer Service - French Speaker (M/F/D) (M/F)
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Lisboa
Your new Company An innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions, powered by a culture of continuous improvement, global talent and innovation, is looking for a Customer Service Representative – French Speaker (m/f/d).
Your new role This role ensures that customer records are created and maintained in line with internal policies, compliance requirements, and ERP standards. The position requires close coordination with Sales Administration, Finance, IT, Logistics, and local market teams, as well as professional communication with B2B customers.
Process customer creation requests in accordance with internal policies and data quality standards. Validate and input customer data into ERP systems ensuring accuracy and completeness. Maintain and update existing customer records to reflect changes in business details, contacts, or compliance requirements. Monitor and resolve data discrepancies and duplicate records in collaboration with other departments. Liaise with local markets and business units to ensure timely updates and alignment of customer master data. Support administrative tasks and compliance checks by providing accurate customer data and documentation when required. Perform credit-related data checks and coordinate with Finance/Accounts Receivable to resolve customer account issues. Maintain dashboards, reports, and tracking files related to customer master data activity. Provide accurate customer documentation and data support for audits, compliance reviews, and internal controls. Ensure adherence to data protection, confidentiality, and ethical standards always. Contribute to process optimization initiatives and continuous improvement of customer data workflows.
What you need to be successful Minimum 2+ years of experience in a customer service or similar operations role Must be legally eligible to work in EU and able to travel internationally Bilingual proficiency in English and French (B2+), additional European languages, beneficial Experience working with ERP systems: Oracle, preferable. Proven experience with process improvement and problem resolution
What the company can offer you Hybrid working model Annual bonus, meal allowance, health insurance Opportunity to travel Enjoy stability and resources provided by a well-established, fast growing multinational company.
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