The Sales and Account Manager is responsible for account management of a cluster of accounts with our customers based in Europe as well as pursuing new business sales opportunities across Europe or accounts that extend outside territories.

Description

• Customer Relationship Management. Acting as the primary point of contact for customers, building and maintaining long-term relationships ensuring customer satisfaction and loyalty.
• Lead generation. Actively seek out potential new customers using multiple methods.
• Sales pipeline management. Track and manage the sales process though our CRM system (Salesforce), ensuring accurate forecasting and reporting.
• Understanding customer needs. Engage in regular dialogue with customers and use market research to understand customer goals and challenges to help shape tailored propositions.
• Problem resolution. Address issues or concerns which arise, providing timely solutions and support to enhance customer experience.
• Strategic account planning. Work with customers to develop tailored account strategies which align with their objectives and identify opportunities for growth and improvement.
• Closing sales. Negotiate terms and finalise agreements to convert leads into customers, meeting or exceeding sales targets.
• Following up. Maintain communication with leads and customers post-presentation to address questions, provide additional information and encourage a favourable outcome.
• Working across teams. Work closely with research and development, sales, strategic accounts, marketing, managed and professional services teams to ensure customer needs are communicated and addressed.
• Voice of the customer. Represent customer interests, ensuring their needs and feedback are considered in decision-making.

Profile

• Communication skills. Effective verbal and written communications to convey ideas and solutions clearly
• Empathy. Understanding customer and industry perspectives to build trust
• Persistence. Demonstrate resilience in the face of rejection and the motivation to pursue opportunities diligently
• Organisation skills. Ability to manage multiple accounts, sales pursuits and priorities
• Problem solving. Quick thinking, resourcefulness and a collaborative approach to resolving issues
• Negotiation skills. Ability to negotiate contracts and terms effectively
• Industry knowledge. Knowledge of the telecommunications industry alongside familiarity with the key market trends driving target customer requirements
• Selling. Experience of solution and value-based selling
• Account management. Effective in managing and growing accounts along with identifying and leading new business opportunities to closure
• Process driven. Strong understanding and application of sales and account management processes

Job Offer

The opportunity offers the candidate a strategic, customer-facing role managing key telecom accounts across Europe while driving new business growth for a leading BSS provider. It combines relationship building, sales ownership, and cross-functional collaboration in a fast-evolving, tech-driven environment.