Empresa:

Terroir - Vinhos de Identidade

Descrição da Função

Company Description

Terroir is a fast-moving wine importer and distributor based in Lisbon, working closely with terroir-driven, artisanal winemakers. Our philosophy is rooted in identity wines, long-term relationships with producers, and deep respect for the product. We combine wine distribution with curated events, tastings, and a strong focus on storytelling, structure, and long-term relationships. As we continue to grow, we are looking for an Operations & Business Manager to play a central role in structuring and running the business across logistics, client management, strategic projects, and internal processes.

Role Description

This is a full-time on-site role based in Lisbon for an Operations & Business Manager. This is a cross-functional, high-ownership role at the heart of Terroir. You will ensure that day-to-day operations run smoothly while also consistently improving the systems, processes, and coordination needed to support sustainable growth. The role requires a hands-on, problem-solving mindset combined with the ability to plan, prioritise, and structure complex, fast-moving activities. You'll work closely with the founder, producers, clients, and external partners, acting as a key point of coordination across the business. As such, you will be trusted to take ownership of initiatives end-to-end, bring clarity where processes are still evolving, and support both operational execution and longer-term strategic projects as Terroir continues to scale.

Key Responsibilities

Operations & Logistics

• Coordinate national and international wine shipments
• Book transport, track deliveries, and manage arrival schedules
• Liaise with transport partners and resolve delivery issues
• Collect, verify, and archive transport and customs documentation (Packing lists, EDAs, DAEs)
• Manage allocations and incoming wines by producer
• Oversee warehouse organisation and stock movements
• Ensure proper shipment, customs documentation, and follow-up
• Manage Airtable producer order management system & dashboard
• Ensure visibility over costs, payments, and outstanding items
• Lead pricing logic and portfolio wine list updating
• Inventory planning and reordering decisions
• Keep an eye on daily client orders to ensure smooth delivery

Client Relations & Communications

• Act as a key point of contact for producers and partners
• Coordinate allocation communications and follow-ups
• Maintain a high-touch, professional client experience, support client relationships
• Support team with event planning, tastings, and producer moments where needed

Strategic Project Management

• Lead key operational projects end-to-end with external providers:
• Website/Shopify setup
• Inventory management system implementation
• CRM system implementation
• AI and automation integration
• Develop company merchandise
• Define project scopes, timelines, milestones, workflows and success metrics (KPIs)
• Coordinate and liaise with external partners (developers, designers, consultants) or service providers

Data Management:

• Build and/or maintain dashboards for sales, stock, and performance
• Translate data into insights to support decision-making and forecasting

What We're Looking for

• Experience in operations, logistics, project management, or a similar business role
• Strong organisational skills, attention to detail, planning, and prioritisation skills
• Comfortable juggling competing priorities in a fast-paced environment
• Clear, professional communicator (English required, Portuguese preferred, French or Italian is a plus)
• Proactive, solution-oriented, and calm under pressure - comfortable working with ambiguity and evolving requirements
• Data-literate and systems-minded
• Confident with tools such as Google Workspace, Excel, Airtable, Canva, Moloni (or similar systems)
• Interest in wine, hospitality, or events

What We Offer

• A central role with real ownership and impact
• Close collaboration with the founder and key stakeholders
• Exposure to all aspects of a growing business and highly sought-after wines and producers
• Hands-on experience across logistics, stock management, and operations in a wine distribution business
• A collaborative, hands-on environment where structure truly matters
• Competitive compensation based on experience
• Medical health insurance with Medis
• Daily lunch allowance
• 3-Month trial period

We are open to having someone willing to relocate to Lisbon from abroad!

Observações

Lisboa (Portugal)