Empresa:

IT International Mobility

Descrição da Função

Founded in 2005, MoOngy is a leading group in Engineering and Information Technology across Europe and North Africa. With a presence in 14 countries, over 40 subsidiaries, and more than 9,500 talents, we are driven by a passion for innovation and excellence.

At MoOngy, we prioritize international mobility and provide opportunities to work on cutting-edge technologies, making a real impact in various industries.

Position: Level 2 Microsoft 365 Specialist (UX-Oriented)

Location: Lisbon (Hybrid)

Type: Fulltime, Hybrid from Lisbon (2-3 days onsite per week)

Languages: English (B2 minimum); French (minimum B1 - is a plus)

Candidates must possess a valid work permit for Portugal

Position Overview:

We are looking for an experienced Level 2 Microsoft 365 Specialist (UX-Oriented) to provide advanced support and enhance user experiences across our Microsoft 365 environment. This role is designed for a proactive professional who excels in both technical troubleshooting and user experience optimization.

Requirements:

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 3 years of experience in providing Level 2 support for Microsoft 365 applications.
• Strong understanding of Microsoft 365 tools (Teams, OneDrive, SharePoint, Exchange Online).
• Excellent communication and training skills, with a focus on user experience.
• Familiarity with accessibility standards and inclusive design principles.
• Strong problem-solving and analytical skills.
• English (B2 minimum)
• Availability for a hybrid working model, based in Lisbon.

Nice to Have:

• Certifications in Microsoft 365 (e.g., MS-700, MS-500, or similar).
• Experience with automation (Power Automate) and customization (Power Apps).
• Understanding of ITIL processes for efficient support management.

Key Responsabilities:

• Troubleshoot and resolve escalated issues in Microsoft 365 applications, including Teams, OneDrive, SharePoint, and Exchange Online.
• Collaborate with Level 1 support teams to address complex user concerns effectively.
• Develop and deliver user training sessions, guides, and resources to promote adoption of Microsoft 365 tools.
• Gather and analyze user feedback to identify areas for improvement in functionality and ease of use.
• Configure Microsoft 365 tools to align with organizational and team-specific needs.
• Optimize processes and workflows to make tools more intuitive and user-friendly.
• Implement and advocate for accessibility features to ensure inclusivity in Microsoft 365 services.
• Facilitate seamless collaboration by enhancing integration across Microsoft 365 applications.
• Maintain clear and accessible documentation of best practices, configurations, and recurring solutions.

Advantages of Joining MoOngy:

• International Mobility: Access to personalized relocation programs for new opportunities across Europe.
• Career Development: Opportunities to work on diverse projects with leading-edge technologies in various sectors.
• Continuous Learning: Ongoing free training, certifications, and professional development.
• Personal Growth: Collaborate with a global network of professionals to exchange ideas, foster creativity, and drive innovation in IT.
• Diversity & Inclusion: We believe in equality and value diversity, creating a safe, inclusive environment for everyone.

Group we stand for equality and value diversity. We create a safe, diverse environment where opportunities are equal for everyone! We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit. All applications with skills needed for the position are welcome!

Observações

Lisboa (Portugal)