Empresa:

Momo Cotton

Descrição da Função

At Momo, we believe operational excellence is at the heart of every great customer experience. We're growing fast and are looking for a hands-on, detail-oriented, and resourceful Junior Operations Manager to join our Lisbon HQ and help us scale smarter.This is a unique opportunity for someone early in their career to gain 360º experience in operations - from global supply chain coordination to

warehouse and delivery performance.

What you'll be doing:

• Supply Chain Management: Coordinate end-to-end operations, from overseas production orders to container shipments and customs clearance in Europe.
• Warehouse Management: Liaise with our 3PL partners to ensure accurate stock handling, timely inbound processing, and smooth outbound flows. Monitor inventory levels and stock movements across multiple locations.
• Logistics Coordination: Work closely with our logistics partners to manage inventory flows, inbound deliveries, and ensure timely restocking of products.
• Forecasting & Planning: Support demand forecasting and purchasing cycles to ensure optimal stock levels across multiple warehouses.
• Issue Resolution & Incident Tracking: Be the point of contact for operational issues - from delays and damages to lost parcels - and ensure fast, proactive resolution.
• Customer Delivery Follow-Up: Oversee final-mile delivery performance and proactively follow up on customer orders when needed.
• Customer Care: Respond to customer tickets with clarity and empathy, ensuring timely resolutions and a smooth post-purchase experience.

What we're looking for:

• 1-2 years of experience in operations, logistics, supply chain or related roles (e-commerce or consumer goods is a plus).
• Strong organizational and problem-solving skills, with a "get-things-done" mindset.
• Comfortable juggling multiple priorities in a fast-paced environment.
• Fluent in English (mandatory) and proficient in at least one other European language (e.g. Spanish, French, German) or Chinese (Mandarin).
• Based in Lisbon or open to working primarily from our office.

What we offer:

• You will be working direclty with the founder and the founding team
• A dynamic, mission-driven company where your work has real impact.
• Exposure to every part of the business - from global logistics to customer success.
• An energetic and collaborative team that values curiosity, responsibility, and humour.
• Room to grow and take on more responsibility as we scale.

Ready to roll up your sleeves and grow with us?

Apply now and help us build an operations engine that runs like clockwork - and always puts the customer first.

Observações

Lisboa (Portugal)