Join a dynamic global team dedicated to ensuring the safety and trustworthiness of our clients' online marketplace
Description
Handle customer, Sellers and creator inquiries with professionalism and efficiency, achieving to specific standards;
Investigate reported issues to identify root causes and provide effective resolutions, ensuring excellent service delivery;
Escalate critical or high-risk cases promptly to the appropriate channels;
Collaborate with cross-functional teams to resolve customer issues, ensuring timely follow-up and resolution;
Proactively identify and address recurring issues to enhance operational processes and improve the overall customer experience;
Maintain adherence to established procedures and guidelines to consistently deliver quality customer service;
Foster long-term relationships with sellers to enhance client's Ecommerce platform;
Support various ad-hoc projects and initiatives based on business needs;
Profile
Fluency in both French and English, wit the ability to communicate effectively in both languages;
Willingness to work collaboratively with team members and other departments to address customer issues and improve service delivery;
Good communication Skills;
Job Offer
A good opportunity for your professional growth;