Empresa:
Smart Consulting
Descrição da Função
About the job
Are you ready to take your IT support career to the next level?
Then you've just landed in the right place - at Smart!
At Smart Consulting, technology, transformation, and innovation are part of who we are. With over a decade of experience in IT and Telecommunications projects across Portugal and beyond, we're not just delivering tech - we're building futures. And yours could be the next one.
What do you need to become a SMART IT Support L3 Engineer?
Bachelor's degree in Computer Engineering, IT, or a related field
3 to 6 years of hands-on experience in L3 technical support
Strong knowledge of Unix/Linux systems and Windows Server
Experience with scripting (Shell, Perl, PowerShell)
Solid understanding of network security, certificates, encryption
Comfort working with relational and NoSQL databases (Oracle, SQL Server, MongoDB, CouchBase)
Familiar with infrastructure and CI/CD tools: Git, Jenkins, Bitbucket, XL Deploy, Confluence
Exposure to application servers (IIS, JBoss, Tomcat) and monitoring tools (Zabbix, Control-M)
Ability to handle on-call rotation for mission-critical applications
Fluency in English (mandatory); French is a nice plus
What will you be doing at Smart?
- Provide Level 3 technical support for IT infrastructure and applications
- Investigate and resolve production incidents and ensure application stability
- Lead and coordinate technical operations, from data center events to infrastructure changes
- Support application deployments, infrastructure migrations, and architecture improvements
- Improve tools, automation, and procedures to strengthen system reliability and security
- Set up monitoring metrics, analyze system loads, and optimize performance
- Guarantee data backup, restore, and participate in DRP (Disaster Recovery Plan) testing
- Work closely with developers, sysadmins, DBAs, and security teams
- Document architecture, procedures, and support guides
- Stay sharp, stay curious - because in this role, you never stop learning
The Smart Touch
We're not just another tech consultancy.
We make projects real.
We love what we do, and it shows.
We are simple, effective, and human.
We invest in people, not just profiles.
Where can you be SMART?
Porto (Hybrid Model - 2 days on-site, the rest is up to you)
Observações
Porto (Portugal)