We are seeking an IT Support L2 professional to provide technical assistance and ensure the smooth operation of IT systems in the auto industry.

Description

Um/a IT Support L2 bem-sucedido/a deve ter:

• Customer Support: Independently handling technical and application-specific inquiries from national and international customers.
• IT Support: Receiving and resolving functional issues related to the TrailerConnect® portal, API interfaces, and control units.
• Ticket Management: Prioritizing and classifying incidents in the ticket system and resolving them using remote tools.
• Coordination & Communication: Collaborating with IT and hardware departments, workshops, customers, and internal stakeholders.
• Error Analysis & Solution Development: Supporting the analysis and development of technical solutions with internal and external specialists.
• Claims Handling: Documenting and communicating claims with suppliers.
• Project Work: Contributing to IT development projects.
• Interdisciplinary Collaboration: Close cooperation with various internal departments.

Profile

A successful IT Support L2 should have:

• Education: Completed vocational training in IT, e.g., as an IT specialist for system integration.
• Technical Knowledge: Familiarity with SOAP and REST APIs.
• Experience: Ideally, experience with ticket systems, ACD, SAP, Office 365, and mobile communications.
• Support Experience: Experience in telephone-based IT customer support.
• Soft Skills: Enjoyment of cross-team collaboration and interest in complex technical products.
• Languages: Good command of English; additional languages are a plus.
• Independent and result-oriented working style.

Job Offer

• Opportunity to work in the auto industry with a focus on technology.