Empresa:

Decskill

Descrição da Função

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

• DECSKILL TALENT: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
• DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
• DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for an Support IT Office!

Mission & Profile: The profile we are looking it is with an experience on second level support position (Application support) where the technician had to research by himself and contact different colleagues from different department for achieve the resolution. Here we are looking someone end user focused, motivated, and proactive. He must understand all the different applications we use on Zeiss and how they are interconnected (we are talking about a basic 1st level support) in order to route the tickets to the correct teams and provide clear information. Bellow in the "main tasks" is the basic knowledge that the candidate should have, that will cover the 60-70 % of his daily task.

Responsabilities:

• Expertise on Hardware Diagnose and Installation.
• Mobile device support (IOS & Android).
• Operative Systems installation and setup.
• Printer management-print servers (able to install printers by network on a print server and map the printer on end user computers).
• Handheld devices and RS232 devices installation and configuration (barcode readers, thermal printers, PDA's, etc).
• Inventory management (Guarantee and control that all IT Assets and inventory).
• Manage and coordinate all internal IT projects (External providers or / and internal business units).
• Setup and maintaining of new Soft- & Hardware in deep alignment with Global IT 9. Used to work on a ticketing system (Service Now, Jira, Mantis, etc).
• Setup of Server environment (Windows + Linux).
• Able to work with different providers to prepare quotations, new/renew contracts etc.
• Train End-Users 13. Having experience with SAP or ERP systems (1st level support) is a huge plus. 14. Be a backup for other locations on Iberia (PT ES).
• Organization and keep tracking of daily tasks and priorities.
• Work as a team 17. Process Improvement participation 18. Follow superior directions without supervision need 19. Provide feedback with accuracy and property about reque.
• Follow implemented procedures.

Requirements:

• Minimum of 3 years in general technical support with ability to understand business processes.
• School/Academic Qualifications: Degree in Systems Information, Industrial Engineering, Computer Science or similar studies Specific technical knowledge.
• Experience with Windows and iOS Mobile operating systems Pack Office minimum 2 years.
• Experience with SQL SERVERS, SQL queries, Microsoft SQL 2016 and newer versions. Valuable knowledge in SAP.
• Confidentiality on the role: On all IT projects and demands, company strategic decisions, IT area KPI's and resources.
• Good level of english.

If you're interested in this job, please send your CV to with reference "CA/SupportITOfficer"

Thank You!

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.

Observações

Not Specified (Portugal)