Empresa:

Genpact

Descrição da Função

Ready to shape the future of work?

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Insurance_ Sr. Credit Controller_Senior Process Associate_English_Hybrid Lisbon!

Responsibilities

Enter data accurately and efficiently, ensuring quality checks on cash receipts, support data cleansing and mass change processing projects.

Handle premium collections, check deposits, direct debits, commission payments, discounts, and overpayments.

Reconcile client and broker account differences, disburse cash, recover overdue debts, and manage brokers and partners based on contract nature or intermediaries.

Deliver exceptional service standards and key performance indicators (KPIs).

Liaise with internal and external parties to resolve queries within deadlines.

Distribute monthly statements of overdue accounts to clients and resolve questions promptly.

Input regulations into the computer system, manage unpaid items, oversee procedures, and clear outstanding financial movements.

Analyze aging reports and allocated portfolios.

Maintain and develop technical knowledge and expertise, contributing to best practices and procedural support.

Provide support, mentoring, and guidance as needed.

Participate in continuous improvement initiatives.

Qualifications we seek in you!

Minimum Qualifications

Graduate or possess a professional qualification in a finance-related discipline.

Minimum one year of experience in credit control.

Proficient in written and spoken English + Portuguese + Spanish C1;

Skilled in complex data analysis for strategic decision-making.

Positive attitude, results-driven, with energy and determination to succeed in a fast-paced environment where response pace and quality are critical.

Strong writing and editing abilities with attention to detail under pressure.

Patient and respectful in client interactions while maintaining professionalism in debt recovery.

Proficient in Excel and Outlook.

Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications

Observações

Lisboa (Portugal)