Descrição da Função

Main Activities and Responsibilities: 

 

• Welcome and acknowledge all members and guests according to club standards, ensuring a warm and personalized greeting upon arrival. 
• Anticipate and cater to guests' service needs, including those with disabilities, to ensure a seamless and enjoyable experience. 
• Handle all customer enquiries promptly, efficiently, and with care, ensuring accurate information is provided at all times. 
• Coordinate reservations, cancellations, confirmations, and private event bookings, demonstrating a thorough understanding of club facilities and offerings. 
• Maintain accurate member profiles and preferences to enhance future visits and personalize service delivery. 
• Support the events team in planning and executing large-scale and member events, contributing to the overall success of club activities. 
• Promote club products, events, and spaces to drive revenue growth and enhance member engagement. 
• Respond to special requests from guests, ensuring their unique needs are met and followed up on to ensure satisfaction. 
• Perform general departmental administration tasks, including cover counts, no-show reports, and database maintenance. 
• Supervise and manage Hosts/Hostesses training and coaching. Conduct regular walkthroughs to verify maintenance compliance with our standards. 
• Adhere to club policies and procedures, including confidentiality guidelines and dress code standards. 
• Manage other activities relating to or resulting from what is indicated in the previous points. 

 

 

 

Key Competencies: 

 

Required Education and Experience: 

• Minimum of 3 years' experience in a similar role within the luxury hospitality industry. 
• Strong administrative skills with the ability to multitask and prioritize tasks effectively. 
• Excellent communication skills, both verbal and written, with a proactive approach to guest service. 
• Detail-oriented with the ability to anticipate guest needs and pre-empt potential issues. 
• Flexibility to work evenings, weekends, and during special events as required. 
• Demonstrated passion for hospitality, discretion, and confidentiality in handling sensitive information. 
• Knowledge of one or more foreign languages (min. fluent in Italian and English). 

 

General Knowledge and Technical Skills: 

• Proficiency in administrative tasks and database management. 
• Comprehensive understanding of luxury hospitality standards and guest service protocols. 
• Familiarity with club facilities, dining options, and upcoming events to provide accurate information to guests. 
• Ability to engage effectively with a diverse range of individuals, including members, guests, and colleagues. 

 

Personal and Interpersonal Skills: 

• Friendly and approachable demeanor with a genuine interest in supporting colleagues and creating positive team dynamics. 
• Ability to build rapport and establish trust with guests and colleagues alike. 
• Strong interpersonal skills, discretion, and a true passion for delivering exceptional hospitality experiences. 
• Methodical and meticulous approach to maintaining databases and guest profiles. 

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