Descrição da Função
Company Description
About Collegio alla Querce, Auberge Collection
is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence’s multifaceted Renaissance spirit.
For more information:
Connect with Collegio alla Querce, Auberge Collection on and @CollegioAuberge and #AlwaysAuberge
Job Description
At Auberge Collection, we redefine luxury by focusing on authentic, heartfelt service and creating extraordinary experiences that resonate with each guest. As a Guest Services Agent, by anticipating guest needs, providing personalized service, and ensuring seamless execution, you will play a vital role in elevating every stay into something truly unforgettable. This role is an invitation to create the extraordinary. As a Guest Services Agent at Auberge Collection, you will transform every interaction into a lasting memory.
Guest Welcome & Experience
Welcome guests with warmth and professionalism, creating a genuine sense of arrival.
Assist with check-in and check-out procedures, ensuring a smooth and personalised experience.
Anticipate guest needs and respond thoughtfully to requests, questions, and concerns.
Provide accurate information about the property, its services, and local experiences.
Guest Services & Personalisation
Build authentic connections with guests, recognising their preferences and personalising their stay whenever possible.
Handle guest enquiries and requests promptly, following through to ensure their needs are met.
Address concerns with discretion and care, coordinating with the relevant teams to find effective solutions.
Coordination & Communication
Collaborate closely with Housekeeping, Food & Beverage, and other departments to ensure a cohesive guest journey.
Communicate relevant information clearly and accurately during shift handovers.
Support the coordination of special requests, amenities, and personalised arrangements.
Auberge Culture & Standards
Embrace the Promises & Practices of Auberge Collection, bringing our values to life through everyday actions.
Contribute to a supportive and collaborative team environment, recognising the importance of each role in the guest journey.
Demonstrate genuine hospitality, thoughtful attention, and a commitment to continuous learning and improvement.
Qualifications
Qualifications:
- A minimum of 2 years of experience in the same role within a luxury hospitality environment is a requirement.
An innate passion for curating exceptional, personalized experiences for each guest, with the ability to anticipate their needs, provide tailored recommendations, and create memorable moments that reflect the highest standards of luxury service.
A poised, polished demeanor that reflects the elegance and warmth of Auberge Collection. The ability to engage guests with grace while managing multiple tasks with precision and attention to detail.
Strong ability to handle challenging situations with sensitivity, discretion, and resourcefulness, ensuring positive outcomes while protecting the privacy and security of our guests.
Fluency in English, both spoken and written, with proficiency in additional languages required to support our international clientele.
Familiarity with luxury hotel management software, reservation systems, and office tools.
Willingness to work flexible hours, including weekends, and holidays, as required by the needs of the hotel.
A degree in Hospitality Management or related fields is a plus.
Position Details:
Additional Information
About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information:
Connect with Auberge Collection on , , , and @Auberge and #AlwaysAuberge
About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
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