Descrição da Função
Company Description
About Collegio alla Querce, Auberge Collection
is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence’s multifaceted Renaissance spirit.
For more information:
Connect with Collegio alla Querce, Auberge Collection on and @CollegioAuberge and #AlwaysAuberge
Job Description
At Auberge Collection, we redefine luxury by focusing on authentic, heartfelt service and creating extraordinary experiences that resonate with each guest. As a Concierge, you will be entrusted with curating bespoke, memorable experiences that extend far beyond the expected. By anticipating guest needs, providing personalized recommendations, and ensuring seamless execution, you will play a vital role in elevating every stay into something truly unforgettable. This role is an invitation to create the extraordinary. As a Concierge at Auberge Collection, you will transform every request into a lasting memory.
Guest Experience & Personalisation
Build genuine connections with guests, understanding their preferences and interests to offer thoughtful, personalised recommendations.
Anticipate guest needs and deliver attentive, discreet, and proactive service throughout their stay.
Curate distinctive experiences that reflect the spirit of Florence, Tuscany, and the property.
Handle guest requests and special arrangements with care, ensuring every detail is thoughtfully considered.
Follow up on arrangements to ensure a seamless and memorable guest experience.
Local Expertise & Experience Curation
Maintain an in-depth knowledge of Florence and the surrounding Tuscan region, including cultural attractions, restaurants, shopping, events, and hidden gems.
Recommend and arrange bespoke itineraries, cultural visits, dining experiences, private tours, and other activities tailored to individual preferences.
Build and maintain strong relationships with local partners and service providers to offer distinctive and reliable experiences.
Stay informed about seasonal events, new openings, and local happenings to ensure recommendations remain relevant and inspiring.
Reservations & Guest Arrangements
Coordinate restaurant reservations, transportation, private guides, excursions, and other guest requests with accuracy and attention to detail.
Liaise with external partners and internal departments to ensure all arrangements are confirmed and communicated clearly.
Manage changes and unexpected situations with flexibility, professionalism, and a solution-oriented approach.
Coordination & Operational Excellence
Collaborate closely with Guest Services, Guest Relations, Housekeeping, Food & Beverage, and other departments to ensure a cohesive guest journey.
Communicate relevant information clearly during shift handovers and throughout the guest stay.
Support the smooth running of daily Concierge operations, maintaining organised records and following established procedures.
Ensure that every interaction reflects the highest standards of professionalism, discretion, and care.
Qualifications
Qualifications:
- A minimum of 2 years of experience in the same role within a luxury hospitality environment is a requirement.
An innate passion for curating exceptional, personalized experiences for each guest, with the ability to anticipate their needs, provide tailored recommendations, and create memorable moments that reflect the highest standards of luxury service.
A poised, polished demeanor that reflects the elegance and warmth of Auberge Collection. The ability to engage guests with grace while managing multiple tasks with precision and attention to detail.
Strong ability to handle challenging situations with sensitivity, discretion, and resourcefulness, ensuring positive outcomes while protecting the privacy and security of our guests.
Fluency in English, both spoken and written, with proficiency in additional languages required to support our international clientele.
Familiarity with luxury hotel management software, reservation systems, and office tools.
Willingness to work flexible hours, including weekends, and holidays, as required by the needs of the hotel.
A degree in Hospitality Management or related fields is a plus.
Position Details:
Additional Information
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information:
Connect with Auberge Collection on , ,, and @Auberge and #AlwaysAuberge
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
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