We are looking for German-speaking Customer Consultants who are passionate about customer service, building long-term customer relationships, and delivering exceptional support.

This is an excellent opportunity to join a growing international organization that offers long-term career prospects, professional development, and the flexibility of working 100% remotely from Portugal.

Description

• Provide high-quality customer support via telephone.
• Deliver an outstanding customer experience in every interaction.
• Build strong and lasting customer relationships through personalized support.
• Manage customer inquiries from first contact through to resolution.
• Advise customers on products, services and available solutions.
• Identify customer needs and recommend the most suitable options.
• Communicate in a professional, empathetic and solution-oriented manner.
• Take ownership of customer requests and ensure timely follow-up.
• Contribute to customer satisfaction, loyalty and retention.

Profile

• Native or fluent German (C1/C2 level).
• Good English communication skills.
• Previous experience in Customer Service, Call Centre, Hospitality, Retail, Tourism or similar customer-facing roles.
• Excellent communication and relationship-building skills.
• Strong customer-oriented mindset.
• Ability to work independently in a remote environment.
• Proactive and solution-driven approach.
• Comfortable working with digital tools and systems.
• Commercial awareness is a plus.

Job Offer

• 100% Remote role based in Portugal.
• Work-life balance and flexibility.
• International and multicultural environment.
• Comprehensive training and onboarding.
• Career progression opportunities.
• Stable and growing business.
• Opportunity to make a real impact on customer experience