Empresa:

Hyatt Regency Lisboa

Descrição da Função

Mission:

Strives to ensure guest and employee satisfaction and achieve the operating budget.

Job Summary:

- Assist staff with expediting problem payments (e.g., problems processing credit card);

- Follow up with guest regarding satisfaction with guest-related issues;

- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key;

- Process all payment types such as room charges, cash, checks, debit, or credit;

- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations;

- Process all check-outs including resolving any late and disputed charges;

- Coordinate with Housekeeping to track readiness of rooms for check-in;

- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy;

- Assist management in training, motivating, and coaching employees; serve as a role model.

Requirements:

- Work experience as a Hotel Front Desk Agent, Receptionist or similar role;

- Customer service attitude;

- Excellent communication and organizational skills.

Education/Professional Experience:

- High School Degree or Degree in hotel management is a plus;

- At least 2 years of customer service experience.

Language Skills:

- Good communication skills in Portuguese and English (mandatory).

Would you like to be part of the Hyatt Regency Lisbon team? Apply Now !

Observações

Lisboa (Portugal)