Empresa:

Zadig&Voltaire

Descrição da Função

Zadig & Voltaire is an upper-end brand founded in 1997.

The signature of the brand comes from its fine materials such as cashmere, silk and leather.

By revisiting basics in a casual and rock'n roll way, Zadig & Voltaire is the embodiment of a new type of luxury. Chic, laid-back, cool.

To see the current collection :

The Floor Manager actively represents the company, being in direct contact with clients and ensuring proper operations. Their mission is to lead, motivate, and energize the team to deliver an exceptional customer experience and achieve sales and quality objectives. They serve as a daily point of reference and as the link between Store Management (ASM and Store Manager) and the store team.

Responsible for providing optimal and personalized customer service, in line with company procedures and standards. Their mission and responsibilities will be:

Sales Development

• Develop and optimize business volume in line with sales targets, performance standards, and KPI knowledge.
• Analyze and monitor performance indicators at both global and individual levels, as well as the action plans established by management.
• Participate in and motivate the team to achieve both individual and collective objectives.
• Act as the commercial driver: sales briefings, performance updates, etc.

Customer Service

• Ensure a flawless welcome and customer service experience through exemplary service quality.
• Develop and maintain a high level of product knowledge and expertise.
• Build customer loyalty and develop the client database.
• Support the resolution of issues and/or escalate them to the management team.
• Ensure an active presence on the sales floor and lead by example.

Team Management and Leadership

• Supervise and continuously train the team.
• Support new hires and communicate all essential aspects of the role, processes, and procedures (storytelling, products, sales techniques, etc.).
• Support the team in the proper use of the CRM and carry out clienteling actions: customer invitations, personalized reminders, specific communications.
• Ensure the development of the VIC clientele and personalized follow-up (clienteling).
• Motivate, monitor performance, and develop sales associates' skills.
• Ensure that each team member understands their role and daily goals.

Operational Excellence

• Optimize stock levels and manage inventory.
• Prepare reports (daily/weekly/monthly) for store management.
• Oversee the proper functioning of the store: cleanliness, organization, VM guidelines, etc.
• Supervise and ensure compliance with security standards, visual merchandising guidelines, and internal company policies.
• Ensure proper follow-up of returns, repairs, and other after-sales services.

Required Qualities:

• Previous experience in the luxury and fashion sector.
• Excellent teamwork skills.
• Strong communication and leadership skills.
• Ability to adapt and remain flexible in the face of change.
• Proactivity.
• Strong attention to detail and excellent organizational skills.
• Excellent commercial awareness and KPI knowledge.
• Fluent level of English.

Observações

Lisboa (Portugal)