Empresa:

Smart Consulting

Descrição da Função

The selected resource will be responsible for supporting end users of the e-commerce platforms, delivering assistance with a proactive, solution-oriented approach focused on customer satisfaction.

Key Responsibilities:

• Deliver user support through helpdesk channels, ensuring prompt and effective resolution of issues related to Bosch e-commerce systems
• Create, update, and share relevant documentation, including known issues, new functionalities, and upcoming deployments
• Conduct onboarding and training sessions for new users
• Assist users during testing phases to ensure smooth adoption and functionality validation

Required Competencies:

• Proven experience in end-user support (helpdesk), including technical documentation and testing assistance
• Familiarity with e-commerce platforms and workflows
• Background in SAP ERP SD (Sales & Distribution) processes - such as lead-to-order and order-to-cash - is a valuable asset
• Strong customer focus and adaptability in the face of change
• Excellent interpersonal and communication skills
• Proactive attitude, able to work independently with confidence and clarity
• Proficiency in Portuguese (written and spoken) and strong English communication skills (spoken and written)

Full Remote position from Portugal

Observações

Not Specified (Portugal)