Descrição da Função

About Us: MGM Muthu Hotels is a prominent leisure group with resorts in various locations including the United Kingdom, Portugal, Spain, Cuba, India, and Africa, with 50+ Hotels on our portfolio. They offer affordable luxury self-catering and all-inclusive accommodations with high standards and a focus on customer satisfaction. 

Job Summary: The E-commerce Manager is responsible for driving the hotel's online revenue by managing all digital sales channels, optimizing the booking experience, and ensuring strong online visibility. This role oversees the hotel website, booking engine, OTAs, and metasearch platforms, ensuring accurate content, competitive pricing, and effective promotional strategies. Working closely with Revenue Management, Marketing, and Reservations teams, the E-commerce Manager analyzes performance data, enhances digital campaigns, and develops strategies to increase direct bookings and improve overall online performance.

Key Responsibilities:

·        Develop and implement the hotel’s e-commerce and distribution strategy to maximize direct bookings and online revenue;

·        Manage all online sales channels, including the hotel website, booking engines, OTAs (e.g., Booking.com, Expedia) and metasearch platforms.

·        Optimize room availability, pricing, and promotions across all digital channels;

·        Oversee order fulfilment and logistics to ensure efficient delivery and customer satisfaction;

·        Analyze online performance metrics, including conversion rates, website traffic, booking patterns, and channel performance;

·        Collaborate with cross-functional teams (marketing, logistics, IT, customer service;

·        Manage online promotions and campaigns, including seasonal sales and product;

·        Monitor competition and market trends to identify opportunities and improvements;

·        Ensure data accuracy and compliance with industry standards and data protection regulations.

Requirements:

·        Bachelor’s degree in Marketing, Business, Hospitality Management, or a related field;

·        Proven experience in e-commerce management, preferably within the hospitality industry;

·        Strong understanding of OTA platforms, booking engines, and channel management systems;

·        Knowledge of digital marketing tools;

·        Excellent analytical skills and the ability to interpret performance data;

·        Strong leadership, organizational, and communication skills;

·        Detail-oriented, organized, and able to manage multiple projects;

·        Strong communication and teamwork skills;

·        Portuguese and English languages (additional languages are a plus).

What we offer:

·        Integration into a stable and solid company;

·        A supportive and dynamic work environment;

·        Opportunities for growth and professional development;

·        Competitive salary based on experience and qualifications;

·        Ongoing training and development;

·        Birthday day off;

·        Birthday voucher;

·        Maternity/Paternity support voucher.

Note: This job announcement is equally open to applicants with disabilities, in accordance with Law No. 4/2019 of January 10.

Ready to join us? Send in your application and let’s build something great together!

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