Empresa:

Multilingual Jobs Worldwide

Descrição da Função

Do you want to kickstart your career in finance, support for a leading trading platform while living in Portugal? Our client is looking for Dutch-speaking professionals to join a customer service team supporting a leading trading/crypto platform.

About the company

Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.

What will you do?

• Handle inbound customer enquiries via phone, chat, and email in Dutch.
• Provide support to users of the trading platform, including account setup, verification, deposits/withdrawals, and trading features.
• Assist customers with technical issues related to the platform, including login problems, transaction delays, and security concerns.
• Educate users on platform functionalities, crypto transactions, and best practices for account security.
• Investigate and resolve issues by collaborating with internal teams (technical, compliance, payments).
• Log all cases in the ticketing system and ensure accurate documentation.
• Maintain a high level of customer satisfaction in a fast-paced environment.

Candidate profile

• Native-level Dutch (C2) and good English skills
• Interest or experience in cryptocurrencies, trading, or fintech
• Strong problem-solving skills and ability to handle technical queries
• Excellent communication skills with the ability to explain complex topics clearly
• Must have an EU passport or valid residence permit

Employer offers

• Full relocation support including long-term accommodation and a €1.500,- welcome bonus
• Full-time contract (40 hours per week)
• Rotational shifts from Monday to Sunday, 07:00-23:00
• International and multicultural work environment
• Career development opportunities
• Full training provided

Observações

Not Specified (Portugal)