Descrição da Função

What You’ll Be Doing

As part of our Support team, you’ll play a key role in ensuring our clients get the most out of our products. Your responsibilities will include:

• Providing high-quality technical support and taking full ownership of issues until they’re resolved.
• Collaborating with Product Development to resolve tickets efficiently or escalate complex issues when needed.
• Investigating technical problems, identifying root causes, and delivering effective solutions or workarounds.
• Becoming an expert in our product suite and configuring solutions tailored to client needs.
• Assisting the Pre-Sales team by preparing demo environments and offering technical guidance throughout the client journey.
• Participating in client comícios to answer questions, clarify technical details, and help maximize product value.

What we'd like you to have:

• Bachelor’s degree in Software Engineering, Computer Science, IT, or a related field.
• 2+ years of experience in a technical support or customer-facing engineering role.
• Solid understanding of web application architectures.
• Experience providing technical support to complex products lide apps, platforms or other softwares;
• Capacity to understand basic JavaScript commands (basic syntax familiarity, ability to interpret code, basic debugging, yet not too advanced); 
• Strong problem-solving skills and the ability to clearly explain technical concepts.
• Excellent written and spoken English.
• Interest or experience in Security and Application Security is highly valued.
• Certifications such as ITIL are a plus.

?? Based in Porto or working remotely, you’ll be part of a collaborative, forward-thinking team that’s passionate about innovation and security.

Contacto

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