Empresa:

Hubexo

Descrição da Função

We are currently looking for a customer-oriented, proactive and positive person to join our growing team in Lisbon.

As a Customer Success Specialist, you will play a key role in building strong relationships with our clients, supporting them throughout their journey with our products and services. Your main goal will be to ensure they understand, adopt and get real value from the platform.

You will be responsible for onboarding new clients, answering their questions, managing incidents and guiding them in the effective use of the platform, always aiming to deliver a smooth and reliable experience.

You will also collaborate closely with Marketing and Operations to identify recurring needs, share feedback and contribute to improving the overall customer experience.

Responsibilities

• Provide timely and effective support to customer requests, focusing on clear solutions and a positive experience
• Guide customers in the use of the platform, ensuring adoption and value perception
• Monitor your customer portfolio, identifying needs, risks of churn and opportunities to improve their experience
• Support subscription renewals by reinforcing the value of the service.
• Manage and follow up on incidents until resolution, ensuring proper communication with the client
• Identify recurring issues and customer feedback, sharing insights with internal teams.
• Keep customer information and interactions updated in the CRM

Requirements

• Previous experience in customer support, customer success, account management or similar roles
• Comfortable working with digital tools and CRM systems
• Strong communication skills (written and verbal), with the ability to explain things clearly
• Customer-oriented mindset, with interest in understanding needs and helping clients succeed
• Good organizational and time management skills
• Ability to work both independently and as part of a team
• Proactive attitude and willingness to improve processes
• Fluency in Portuguese.
• Ability to communicate effectively in English or Spanish in a professional context

What we offer

• Permanent contract from day one, offering stability and long-term development
• Base salary between 16.000€ and 20.000€ gross per year.
• Variable commission scheme linked to target achievement
• A stable project within a B2B SaaS environment, part of an international group, with a strong focus on sales talent development and continuous learning
• Structured onboarding and weekly ongoing training sessions.
• Hybrid working model (3 days in the office and 2 remote), combining collaboration and flexibility.
• Fixed working hours from 9:00 AM to 6:00 PM.
• Meal allowance paid in card, so lunch is one less thing to worry about.
• Private health insurance, because taking care of yourself matters.
• Employee Assistance Program focused on your well-being, covering areas such as mental health, nutrition, financial guidance, and more.
• A day off on your birthday, to celebrate it however you like.
• Possibility of up to 2 extra days of annual leave as recognition of your yearly commitment.
• Free fruit and coffee available at the office.

About us

Hubexo is a global leader in information and technology for the construction industry. We help companies and professionals better understand their market, identify real business opportunities, and make more informed decisions.

Our platform provides high-value data on construction projects, enabling our clients to optimize their commercial prospecting and consistently generate new business opportunities.

You'll be part of an international and growing environment, backed by a solid group, where teams are focused on customer impact, continuous learning, and ongoing improvement.

Equal opportunities

At Hubexo, we are committed to building a diverse and inclusive workplace. All applications will be considered based on experience and skills, regardless of age, gender, background, sexual orientation, gender identity, religion or disability.

Observações

Lisboa (Portugal)