The successful candidate will be responsible for delivering high-quality support to customers while ensuring an excellent customer experience and maintaining efficient day-to-day operations.

Description

• Managing customer enquiries via phone, email, and internal systems;
• Providing timely and accurate information regarding products, services, and processes;
• Ensuring the effective resolution of customer requests and issues;
• Building strong relationships with customers and internal stakeholders;
• Maintaining accurate records and documentation within company systems;
• Collaborating with different departments to ensure seamless service delivery;
• Supporting process improvement initiatives and best practices;
• Contributing to the achievement of individual and team objectives.

Profile

• Fluent Italian and English (mandatory);
• Previous experience in Customer Service, Customer Support, Administration, or a similar role;
• Strong communication and interpersonal skills;
• Customer-oriented mindset with a proactive approach;
• Ability to work efficiently in a fast-paced environment;
• Good organizational and problem-solving abilities;
• Knowledge of SAP, Salesforce, or other CRM/ERP systems is a plus.

Job Offer

• International and multicultural environment;
• Career development opportunities within a growing organization;
• Ongoing training and professional development;
• Hybrid working model;
• Competitive salary and benefits package.