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Contact Center and Application Manager (M/F)

Michael Page Portugal

07.12.2021 | Lisboa | Referência: 2035334


  PARTILHAR






Contact Center and Application Manager  (m/f)

Referencia: JN -112021-4513324
Adicionado em 07.12.2021
Sobre os nossos clientes
Our client is a multinational company.

Descriçăo da oferta

Coordinates the delivery and management of applications related with customer and subscription management, according to the roadmap and business objectives, by developing technical solutions that ensure high-performance, user-friendly software applications based on the given functional analysis and IT standards.

Description

- Works in partnership with the product owner or Project Manager, to review product viability and technical feasibility;

- Analyses and propose the detailed development methodology, platform, tools and code required in accordance with pre-defined solution and IT standards;

- Coordinates and monitors web applications development activities performed by internal and external resources, in accordance with the defined technical requirements and timings;

- Monitors performance of deliveries made, identifying and evaluating the suitability of adjustments and the compliance with requirements, as well as perform code reviews, diagnoses and troubleshooting, ensuring back-up and upgrade processes;

- Seeks continuous improvement of the processes under management, analysing and correcting ineficiencies in order to maximize the existent the allocated resources;

- Motivates, mentors and develops people to drive team performance, managing the work of others in an effective way.

Profile

- Degree in IT or similar;

- Similar professional experience in a multinational environment;

- 7 years of experience in a similar role;

- Fluent in portuguese and english.

Job Offer

Great opportunity.



O que procuramos
Contact Center and Application Manager
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