Your New Company
A leading provider of transportation and logistics services, delivering innovative supply chain solutions that connect people, products, and businesses worldwide. The organization operates with a strong belief that logistics is a people-driven industry, fostering an environment built on trust, collaboration, and empowerment.
Your New Function
- Handle incoming calls and emails with professionalism and efficiency;
- Receive, analyze, and process claims from customers and suppliers;
- Identify responsibilities and initiate requests for expertise when necessary;
- Monitor and manage claims daily, coordinating with declarants and car manufacturers;
- Oversee the transport of damaged vehicles to new clients if required;
- Analyze, control, and validate disputed purchase invoices;
- Initiate and follow through on litigation procedures until resolution;
- Report significant events or malfunctions to management;
- Prepare activity reports summarizing key elements;
- Develop and implement continuous improvement processes;
- Record operations and update data in tracking files;
- Ensure administrative follow-up until invoice payment by the responsible carrier;
- Participate in monitoring key performance indicators (KPIs) and statistics.
What You Need To Be Successful
- Fluency on Excel (advanced excel) and SAP;
- Language: French mandatory (Minimum: B2/C1), English B2;
- Experience in cash-collection or in similar position, at least 3 years (experience within a shared service environment would be a plus);
- Good knowledge in finance;
- Attention to detail and accuracy;
- Good verbal and written communication skills;
- Customer orientation.
What The Company Can Offer You
- Base salary and meal allowance;
- Fixed-term contract with a full benefits package;
- Annual performance bonus based on objectives;
- Hybrid work model.
Next Step
If you are interested in this opportunity or know someone who might be, please send me your updated CV for maria.carvalho1@hays.pt or
apply here.
If you are looking for a different type of professional challenge, contact us to discuss other career opportunities, always in complete confidentiality.