The Cash Investigations Senior Officer is responsible to handle, manage and follow-up claims and queries regarding cash flows across several locations. The role deals with internal clients, counterparts and cash correspondents, being also responsible for dealing with several departments with Cash Management activities
Principais responsabilidades
- Provide solutions and operational/market assistance, as well as accurate and useful operational insight to internal clients and teams
- Perform Banking reconciliation
- Ensure that the investigation of any claim related to cash flows, either from clients or from counterparts, is solved within the desirable time frame, while assuring a quality support during the process
- Follow the activity closely, i.e. monitoring volumes evolution, workloads, recurring issues and present solutions as well as ideas for improvement
- Support management in all operational activity and also on the transversal projects when required
- Actively participate in all projects developed within the Department and BNP Paribas Portugal
- Monitor, report and mitigate the operational risk for all cases that the team is involved
- Autonomously and consistently deliver high quality analysis, exhibiting problem solving capacity in the most complex cases. Provide suggestions to improve processes and procedures
- Answer proactively and when delegated to first level escalations with technical accuracy
- Train and actively foster newcomer development by providing technical guidance
Perfil desejado
- Bachelor's degree in Economics, Finance or Accounting
- At least 3 years of Experience in Banking and Financial Operations
- Knowledge of Risk Management - Risk knowledge & awareness
- Knowledge of Operations and Processes - Transaction processing and data capture
- Proficiency in Microsoft Office Pack (MS Excel, MS Word, and MS PowerPoint)
- Fluent in English
- Attention to detail/rigor
- Organisational skills
- Client focused
- Analytical Ability
Benefícios adicionais
A good opportunity for your professional development and growth.