We are looking for an Operational Manager to oversee a growing team within the Client Administration Department in Lisbon. The successful candidate will manage an initial team of 9 to 10 people, focusing on enhancing operational efficiency, improving digital client support, and ensuring strong team performance.

Principais responsabilidades

Team Leadership & Development:

• Supervise, mentor, and develop a team, ensuring high levels of engagement and performance.
• Set clear objectives, provide feedback, and support career development within the team.
• Foster a positive and collaborative work environment, encouraging best practices and continuous improvement.

Operational Efficiency & Digital Development:

• Support the implementation of new digital tools to enhance client communication and streamline administrative processes.
• Monitor workflows, identify areas for improvement, and implement process optimisations.
• Track and analyse key performance indicators (KPIs) to support decision-making and efficiency gains.

Stakeholder Coordination & Communication:

• Act as the primary contact between the Lisbon team and UK management, ensuring alignment with business objectives.
• Collaborate with internal departments, including Compliance, Quality Assurance, and IT, to enhance operational effectiveness.
• Participate in regular meetings and contribute to business planning discussions.

Compliance & Risk Management:

• Ensure adherence to company policies, procedures, and regulatory requirements.
• Support audit processes and work with compliance teams to maintain high operational standards.
• Identify and mitigate potential operational risks.

Perfil desejado

• Fluency in English (C1/C2 level) is essential.
• 4+ years of experience in a supervisory or middle management role within client administration, financial services, customer service, or a related field.
• Strong people management skills, with a focus on team development and performance.
• Analytical mindset, with the ability to interpret data and drive informed decision-making.
• Excellent communication and interpersonal skills, capable of working with diverse stakeholders.
• Proficiency in Microsoft Office Suite and CRM systems.

Benefícios adicionais

A good opportunity for your professional development and growth.