• A multinational company building a new Regional Shared Service Centre.
• Looking for a Business Process Improvement Manager.

Description

• Lead a team focused on reviewing, documenting and enhancing business processes across finance operations, driving efficiency, quality and consistency;
• Support the transition of finance activities into a centralized shared services environment, ensuring a smooth and sustainable migration;
• Assess current processes, identify improvement opportunities, and design scalable future-state solutions;
• Partner with regional stakeholders and operational teams to understand requirements, manage risks, and align on process design;
• Develop and execute change management initiatives covering communication, stakeholder engagement, training, readiness, adoption, and post-transition support;
• Facilitate workshops and cross-functional discussions to define responsibilities, service expectations, and operational standards;
• Identify and mitigate process, technology, compliance, and operational risks associated with transformation initiatives;
• Drive continuous improvement projects focused on service excellence, control effectiveness, productivity, and cost optimisation;
• Lead root-cause analysis activities and implement practical, measurable solutions;
• Monitor performance metrics, support issue resolution, and ensure successful adoption of new ways of working;
• Act as a trusted partner between business teams and centralized operations, promoting collaboration and alignment;
• Coach and develop team members while fostering a culture of continuous improvement and accountability.

Profile

• Degree in Business, Finance, Accounting, Operations, Engineering, or a related field;
• Proven experience in process improvement, business transformation, operational excellence, or finance operations;
• Previous people management or team leadership experience;
• Strong background in change management, shared services, process transitions, or organisational transformation projects;
• Experience working with international stakeholders and multicultural environments is highly desirable;
• Strong analytical mindset with the ability to assess complex processes and recommend pragmatic solutions;
• Excellent communication, facilitation, and stakeholder management skills;
• Experience with process mapping, workflow documentation, and operational improvement methodologies;
• Knowledge of Lean, Six Sigma, Continuous Improvement, or similar frameworks is advantageous;
• Project management experience is considered a strong asset;
• Highly organised, detail-oriented, and capable of managing multiple priorities simultaneously;
• Self-motivated, collaborative, and comfortable working in dynamic, evolving environments.

Job Offer

• A great opportunity for career growth.