Descrição da Função

Mission:As a Bellman, you play a key role in creating lasting first and final impressions. You will be responsible for welcoming guests upon arrival, assisting them throughout their stay, and ensuring a smooth departure — all while upholding the brand’s highest service standards. Your presence and attentiveness will help elevate the overall guest experience.

What You Will Do

• Warmly greet and assist guests upon arrival and departure, ensuring a professional and friendly welcome and farewell.
• Safely handle, store, and retrieve luggage, guaranteeing care and attention to guests' belongings.
• Maintain the cleanliness and organisation of the entrance and lobby areas, contributing to a positive and polished first impression.
• Provide accurate and helpful information about hotel facilities, transportation options, and local attractions, always with a proactive and guest-focused attitude.
• Ensure smooth communication with the Front Desk, staying informed about check-ins, check-outs, VIP guests, and special requests.
• Respond promptly and professionally to all guest inquiries or concerns, ensuring effective resolution and guest satisfaction.

Contacto

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